CREATIVITY IS OUR SUPERPOWER. It’s our heritage and it’s also our future. Because we don’t just make toys. We create innovative products and experiences that inspire fans, entertain audiences and develop children through play. Mattel is at its best when every member of our team feels respected, included, and heard—when everyone can show up as themselves and do their best work every day. We value and share an infinite range of ideas and voices that evolve and broaden our perspectives with a reach that extends into all our brands, partners, and suppliers.
We are looking for a Training & Adoption Engineer to play a critical role in how new technology is introduced, adopted, and successfully used across our global end-user environment.
This role sits at the intersection of technology, user experience, and change enablement. You will ensure employees understand and confidently use new software, hardware, and endpoint technologies.
Key Responsibilities
- Design and deliver training for end-user software, hardware, and platforms
- Translate technical solutions into clear end-user guidance
- Partner with engineering teams during launches and rollouts
- Build scalable training assets and documentation
- Measure adoption and improve enablement strategies
Qualifications
Required:
- Experience in technical training or adoption roles
- Understanding of Windows and/or macOS environments
- Strong communication and collaboration skills
Nice to Have:
- Experience with OCM
- EUX or IT operations background
Why This Role Matters
This role ensures technology investments deliver value by driving adoption, reducing support issues, and improving employee experience.
Don’t meet every single requirement? At Mattel, we are dedicated to an inclusive workplace and a culture of belonging. If you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we still encourage you to apply. You may be just the right candidate for this or other roles.
How We Work:
We are a purpose driven company aiming to empower generations to explore the wonder of childhood and reach their full potential. We live up to our purpose employing the following behaviors:
Our Approach to Flexible Work:
We embrace a flexible work model designed to empower a culture of growth, optimism, and wellbeing, where every employee can reach their full potential. Combining purposeful in-person collaboration with flexibility, our focus is to optimize performance and drive connection for moments that matter.
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