Analyst - Site Operations
With a career at The Home Depot, you can be yourself and also be part of something bigger.
The Analyst - Site Operations serves as the primary program management lead for the campaigns within the User Generated Content team. You would be responsible for managing day-to-day campaign exceptions and ensuring program integrity across all campaign initiatives. You would monitor member and vendor performance, analyze campaign and appliance-level results, and track non-campaign member performance and churn using the Q scorecard. You would own post purchase campaign performance tracking across both online and in-store channels, and oversee monitoring of incentivized review programs. You would work cross-functionally with UGC leadership, vendors, and program members to keep performance on track and drive continuous improvement across the campaign ecosystem.
Key Responsibilities:
- 30% Become the subject matter expert for assigned product category online. Learn and report on best practices, industry standards, and legal requirements associated with assigned projects.
- 10% Responsible for category product data projects and status reporting SKU collection and maintenance, product cross merchandising online, product presentation, etc.
- 15% Measure ongoing effectiveness of programs against metric targets. Develop and execute ongoing enhancement/optimization strategy based on measured performance and customer feedback.
- 10% Responsible for prioritizing projects, tasks to ensure deliverables and goals are met or exceeded.
- 10% Coordinate integrated teams from one or more external agencies or functional organizations supporting managed initiatives.
- 10% Troubleshoot and problem solve for ongoing operational needs as they arise - store sku alignment, online product availability, etc.
- 10% Ability to author clear, concise end user/training materials for processes.
Position reports to Manager, Digital Content. Position has 0 Direct Reports.
Typically requires overnight travel less than 10% of the time.
Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.
Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.
Must be eighteen years of age or older. Must be legally permitted to work in the United States. No associates report to this role on a permanent basis, but requires the leadership of a work group: assign and review work, train and contribute to performance appraisal (but not hiring, firing or disciplinary action).
Preferred Qualifications:
- Data analysis and performance monitoring across multiple concurrent workstreams
- Experience with vendor management and performance evaluation
- Familiarity with campaign management across online and in-store channels
- Ability to handle and prioritize multiple tasks and campaigns simultaneously
- Outstanding written and verbal communication skills
- Effective interpersonal and problem-solving skills
- Strong decision-making and analytical skills
- Proficiency in Microsoft Excel and Access
- Ability to identify and manage exceptions/escalations independently
- Strong organizational and customer service skills
- Positive, self-directed, and team-oriented with a professional, can-do attitude
- Influential; skilled at negotiating win-win outcomes with vendors and internal partners
- Experience with campaign management, marketing campaigns, or contextual commerce a plus
The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job.
No additional education
2
No additional years of experience
None
None
None
Action Oriented
Collaborates
Drives Engagement
Customer Focus
Drives Results
Manages Conflict
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