Job Description
Roles & Responsibilities
Process Design & Architecture
Define Target Operating Model (TOM) for Data Center Compute Services.
Develop end-to-end workflows covering:
o Server Provisioning
o Capacity Management
o Asset Lifecycle Management
o VM Provisioning & Decommissioning
o OS Lifecycle & Patch Management
o Hardware Refresh Programs
o Incident, Problem & Change Management
o DR and Business Continuity processes
Create L1-L4 process maps, SIPOC diagrams, and RACI matrices.
Establish standards, policies, SOPs, and operational playbooks.
Compute Product Line Management
Build operational frameworks for:
o Physical Servers (Dell, HPE, Lenovo)
o VMware/Nutanix/Hyper-V platforms
o Private Cloud Platforms
o AI/HPC Infrastructure
o GPU Clusters
o Container Platforms (Kubernetes/OpenShift)
Define service catalog and service consumption models.
Automation & Process Optimization
Identify opportunities for automation and self-service.
Work with engineering teams to implement:
o Infrastructure as Code (Terraform, Ansible)
o Automated provisioning o Workflow orchestration
o AI-driven operational monitoring
Drive Lean/Six Sigma initiatives to improve efficiency.
Governance & Compliance
Establish KPIs, SLAs, OLAs, and operational scorecards.
Ensure compliance with:
o ITIL
o ISO 27001
o SOC Controls
o Security & Risk guidelines
Support audit readiness and operational reviews.
Capacity & Lifecycle Management
Define capacity planning processes.
Develop forecasting models for compute growth.
Establish refresh, retirement, and migration frameworks.
Optimize infrastructure utilization and operational costs.
Stakeholder Management
Collaborate with:
o Data Center Operations
o Infrastructure Engineering
o Cloud Teams
o Cybersecurity
o Service Management
o Application Owners
Facilitate workshops and process governance meetings.
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