Application Support Engineer (Java Production Support)

Title:- Application Support Engineer (Java Production Support)

About the Role

We are looking for an experienced Application Support Engineer to support mission-critical banking applications in a production environment. The ideal candidate will have a strong background in Core Java, production support, and Site Reliability Engineering (SRE), with hands-on experience using monitoring tools such as Splunk and Dynatrace. This role focuses on maintaining application stability, troubleshooting production issues, deploying code changes, and ensuring high system availability.

Key Responsibilities

• Provide production support for Java-based enterprise applications.
• Develop and implement code changes, bug fixes, and enhancements.
• Deploy application changes into production following established release processes.
• Monitor application performance and system health using Splunk and Dynatrace.
• Investigate, troubleshoot, and resolve production incidents.
• Perform incident triaging and root cause analysis (RCA), coordinating with cross-functional teams as needed.
• Participate in the on-call support rotation every 4 5 weeks.
• Ensure application reliability, stability, and optimal performance.
• Collaborate with development, infrastructure, and operations teams to improve system availability.

Required Skills

• 3 5 years of experience in Java Application Support or Java Production Support.
• Strong hands-on experience with Core Java.
• Experience supporting enterprise applications in a production environment.
• Hands-on experience with Splunk for log analysis and monitoring.
• Experience with Dynatrace or similar Application Performance Monitoring (APM) tools.
• Good understanding of Site Reliability Engineering (SRE) concepts.
• Experience handling production incidents, troubleshooting, and incident triaging.
• Strong analytical and problem-solving skills.

Preferred Skills

• Experience supporting ATM applications, banking systems, or financial services applications.
• Knowledge of application deployment and release management.
• Familiarity with enterprise production support best practices.