Job title: Technical Support Engineer (TSE)
Location: Toronto, ON
Duration: Long term contract
What you get to do in this role:
We are looking for an experienced engineer with a passion for excellence. The Technical Support Engineer will be responsible for managing and resolving challenging issues for partners and customers. This includes developing subject matter expertise within the customer support department and mentoring junior team members in the various technologies. The successful candidate will be able to quickly gain an understanding of the platform. This is a customer-facing role in a very collaborative environment and therefore it requires strong interpersonal skills.
Working Hours: Standard working hours for this role are expected to align with 8:00am - 5:00pm Monday through Friday, subject to applicable provincial employment standards and overtime requirements.
Rotational / Non-Standard Hours: This role may require participation in a rotational schedule that includes non-standard business hours, weekends, and statutory holidays. Any such work will be scheduled and compensated in accordance with applicable provincial employment standards and company policy.
This team provides 24x7 operational support. The role may include scheduled shift work, overnight coverage, and/or participation in an on-call rotation, in accordance with applicable employment standards and company policies regarding hours of work, overtime, and on-call compensation. Those we hire will be trained and mentored in these technologies as appropriate by our senior staff and will work to support a growing base of customers globally. Successful candidates will enjoy generous earning potential and the chance to expand their role in the company as we grow.
Top skill sets needed to be successful in this role:
- Excellent written and verbal communication skills with the ability to clearly articulate solutions to complex technical problems
- Strong personal commitment to quality and customer service
Requirements:
- Highly experienced in troubleshooting difficult technical issues with ease
- Working knowledge of the components in a web applications stack
- Experience with relational databases such as MySQL
- Excellent written and verbal communication skills with the ability to clearly articulate solutions to complex technical problems
- Strong personal commitment to quality and customer service
- Ability to work with high-value customer administrators and developers
- Understanding of basic networking and system administration.
- We value a work-life balance while also collaborating through consistent presence in the office
Nice to Haves:
- Working knowledge of Platform
- Fundamental understanding of Linux and/or UNIX knowledge
- A fundamental understanding of IT service management and the ITIL business process
- Any bi-directional, automated integration between two systems
- Understanding of remote administration via SSH, SNMP, WMI, PowerShell.
- Strong familiarity with Eclipse IDE
- A fundamental understanding of ITSM, ITIL, and/or CMDB
- Strong experience with relational databases (e.g. MySQL, Oracle)
Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.
Dexian will on request provide accommodation for disabilities to support your participation in all aspects of Recruitment, Assessment and selection process.
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