Overview
We are looking for an enthusiastic and technically minded Application & Support Engineer to join our growing team in Hitchin. This is an excellent opportunity for someone with early-career experience in Building Management Systems (BMS), SCADA or control systems who is looking to develop their expertise in a customer-facing technical role.
You will work closely with experienced engineers and international teams, receiving structured mentoring and training before progressing into a role that combines technical support, consultancy, customer training, commissioning support and pre-sales activities.
Responsibilities
- Provide technical support to customers via telephone, remote access and occasional site visits.
- Deliver user training and technical workshops to customers and stakeholders.
- Support commissioning, integration and implementation activities.
- Assist customers with troubleshooting, diagnostics and issue resolution.
- Participate in technical consultancy activities during customer projects.
- Support the sales function through technical demonstrations and proof-of-concept activities.
- Work collaboratively with engineering and product development teams to test and validate software releases.
- Produce and maintain technical documentation, user guides and knowledge articles.
- Build and maintain strong working relationships with customers and internal stakeholders.
- Contribute to continuous improvement initiatives and best practice development.
Qualifications
- Degree, Apprenticeship or equivalent qualification in:
- Control Systems Engineering
- Automation Engineering
- Mechatronics
- Electrical Engineering
- Building Services Engineering
Essential skills
- Exposure to at least one of the following platforms:
- Niagara / Tridium
- Trend IQ
- Siemens Desigo
- Schneider EcoStruxure
- JCI Metasys
- Distech
- Understanding of industrial and building automation protocols such as:
- BACnet
- Modbus
- OPC UA
- Strong communication skills with the confidence to interact directly with customers.
- Ability to learn new technologies and systems quickly.
- Full UK Driving Licence.
- Right to work in the UK without sponsorship.
- Able to commute to Hitchin on a regular basis.
Desired skills
- Exposure to commercial real estate, rail, critical infrastructure or data centre environments.
- Knowledge of software scripting or programming languages including:
- Python
- JavaScript
- C#
Experience
- Experience within Building Management Systems (BMS), SCADA, automation, controls or related engineering environments would be an advantage
- Experience within commissioning, service engineering, technical support or controls engineering environments.
- Experience delivering customer training, demonstrations or technical presentations.
- Previous experience within technical customer support or pre-sales environments.
Benefits
- Collaborative working environment – we stand shoulder to shoulder with our clients and ourpeers through good times and challenges
- We empower all passionate technology loving professionals by allowing them to expand their skills and take part in inspiring projects
- ExpleoAcademy - enables you to acquire and develop the right skills by delivering a suite of accredited training courses
- Competitive company benefits
- Always working as one team, our people are not afraid to think big and challenge the status quo
- As a Disability Confident Committed Employer we have committed to:
- Ensure our recruitment process is inclusive and accessible
- Communicating and promoting vacancies
- Offering an interview to disabled people who meet the minimum criteria for the job
- Anticipating and providing reasonable adjustments as required
- Supporting any existing employee who acquires a disability or long term health condition, enabling them to stay in work at least one activity that will make a difference for disabled people
“We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age”.
We treat everyone fairly and equitably across the organisation, including providing any additional support and adjustments needed for everyone to thrive
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