Application Support Engineer

Job Description

hackajob is collaborating with DXC Technology to connect them with exceptional professionals for this role.

The full job description covers all associated skills, previous experience, and any qualifications that applicants are expected to have.

Location: Hybrid — Reading area (3-4 days on site per week)
Type: Full-time, Permanent
Clearance: High Level Clearance required

About DXC Technology

DXC Technology (NYSE: DXC) is the world's leading independent, end-to-end IT services company, helping clients harness the power of innovation to thrive on change. We serve nearly 6,000 private and public sector clients across 70 countries, delivering powerful next-generation IT services and solutions.

The Role

We are looking for a motivated Application Support Engineer to join our technical team providing application support to a major client.

You will work as a front-line technical engineer responsible for resolving software issues, monitoring performance, and performing root cause analysis. The role involves service management and minor enhancement activities as part of ongoing Application Management delivery.

Working Pattern

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  Hybrid — up to 3-4 days on site per week

Rotating shifts: 7am–3pm / 9:30am–5:30pm

Potential for out-of-hours on-call support

Key Responsibilities

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  Performing early morning health checks to ensure applications are operational before users log in

Monitoring, diagnosing, and resolving technical issues related to Windows desktop and server-based applications

Managing incoming support requests, ensuring all issues are troubleshot and prioritised according to SLA

Assisting in the deployment of software patches, upgrades, and configuration changes across Production and Non-Production environments

Actively tracking application health using performance management tools, log files, and automated alerts

Investigating Windows Event Viewer and application logs to identify root causes of errors

Creating and updating knowledge base articles and "how-to" guides for common fixes

Collaborating with application engineers and liaising with the client regularly

Identifying and implementing continual service improvement activities

Key Skills & Experience

Essential:

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  2–5 years of experience in application support, systems administration, or IT service desk

Strong analytical and problem-solving abilities

Excellent communication skills and ability to work in a team-oriented environment

Windows-based application support experience

Desirable:

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  Strong proficiency in SQL Server 2016+

Active Directory experience

ServiceNow or related ITSM tool knowledge

Dynatrace or other monitoring tools

Understanding of cloud platforms and basic programming integrations

ITIL V4 Foundation Certification

Microsoft certifications (e.g., Azure Fundamentals/Administrator)

Vendor-specific CRM/ERP certifications

Security Clearance

High Level Clearance is mandatory for this role. xwwtmva Due to security clearance requirements, candidates must be:

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  UK National / British passport holder

Single nationality

Resided in the UK for a minimum of 10 years

What We Offer

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  25 days holiday (with options to increase)

Comprehensive Flex benefits scheme

Pension

Life Insurance

Health Insurance

Travel Insurance

Investment in your development

Store vouchers and discounts

Flexible benefits tailored to you

Apply now to join a team delivering critical services for one of DXC's major public sector clients.