Responsibilities
- Provide application support for Securities, Stock Options, and Futures Trading platforms.
- Monitor and maintain the stability, availability, and performance of production systems.
- Investigate, troubleshoot, and resolve application incidents and production issues in a timely manner.
- Perform root cause analysis and implement preventive measures to minimize recurring incidents.
- Support business users and stakeholders by providing timely updates and resolution of production issues.
- Collaborate with development, infrastructure, and vendor teams to resolve system defects and implement enhancements.
- Manage application deployments, configuration changes, and release support activities.
- Support web and mobile applications, including performance monitoring and issue diagnosis.
- Participate in system maintenance, disaster recovery testing, and production readiness activities.
- Document technical procedures, support processes, and operational runbooks.
- Ensure compliance with internal policies, security standards, and regulatory requirements.
Technical Requirements
- Minimum 5 years of hands-on experience supporting Securities, Stock Options, and Futures Trading Systems within a banking or financial services environment.
- Strong troubleshooting and production support experience for mission-critical applications.
- Proven experience supporting both Web Applications and Mobile Applications .
- In-depth understanding of application and web architecture, including: IBM HTTP Server (IHS), WebSphere Application Server (WAS), Load Balancers, SSL Certificate Binding, Database Architecture
- Strong technical knowledge of: Java, SQL, APIs (REST/SOAP), Scripting Languages (Shell, Perl, Python, etc.), Linux & Unix Operating Systems, DB2 Database
- Experience in log analysis, system monitoring, performance tuning, and incident management.
- Ability to work independently and deliver assigned tasks and projects with minimal supervision
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