Job Overview
This position assesses, designs, develops, integrates and troubleshoots technology to support business processes. Employees provide technical or functional guidance to project or work teams, as needed within specific or multiple disciplines. This position is accountable for ensuring the reliability, performance, security, and continuity of IT systems, as well as ensuring that excellent technical support services are provided.
Job Duties & Responsibilities
- Analyzes, designs, develops, tests, debugs, implements, maintains, integrates, customizes and enhances existing or new systems.
- Applies appropriate Agile or development methodologies, system development lifecycles, tools, and technology.
- Automates the handoff of code releases from development to operations (DevOps).
- Participates in the change management and service ticket management processes, including receiving, resolution monitoring and ensuring customer satisfaction.
- Leads projects when needed and builds strong working understanding of the solution being delivered.
- Ensures user satisfaction by providing preventative maintenance, troubleshooting, and timely resolution of more complex problems.
- Designs, develops and tests experimental application work to test new ideas with bounded cost and time frames.
- Ensures that applications processes are conducted in line with corporate social responsibility, security, compliance, environmental, and technical policies and applicable standards and legislation.
- Acts as liaison with regulatory agencies, vendors, and contractors on matters relating to computer systems as required.
- Defines metrics and monitors Service Level Agreements (SLAs) for systems being developed.
- Performs other job-related duties as assigned.
Required Qualifications
- High School Graduate / GED.
- Bachelor's degree or equivalent experience.
- 4+ years of experience.
Preferred Qualifications
- Bachelor's degree in Information Systems, Computer Science, or Software Engineering.
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