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Key Responsibilities
- Maintain applications through patches, upgrades, bug fixes, and corrective actions.
- Monitor application upgrades, new releases, and technology changes affecting supported systems.
- Configure and optimize application infrastructure to ensure high availability and performance.
- Investigate and resolve medium to high-complexity technical issues in collaboration with users, developers, and stakeholders.
- Provide reports, recommendations, and insights on system performance and availability.
- Build and maintain strong stakeholder relationships relating to application support.
- Ensure compliance with security standards and application governance requirements.
- Share technical knowledge with development and support teams.
- Participate in after-hours standby support, production deployments, and business continuity exercises when required.
Technologies Supported
The role will involve supporting and administering technologies including:- SharePoint On-Premises (Subscription Edition)
- Microsoft Windows Server 2019 / 2022 / 2025
- Vizor
- Azure Infrastructure
- Data Gateway Services
- IIS
- TCP/IP Networking
- VLAN Technologies
Minimum Requirements
Qualifications
- Bachelor's Degree (NQF Level 7) in:
- Computer Science
- Information Technology
- Information Management
- Or an equivalent qualification.
Certifications
- SharePoint On-Premises Administration Certification (required).
What We're Looking For
The ideal candidate will demonstrate:- Excellent problem-solving and troubleshooting skills.
- Strong stakeholder engagement and communication abilities.
- A proactive approach to system monitoring and optimization.
- Commitment to operational excellence and security compliance.
Ability to work independently in a demanding enterprise environment.
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