Key Responsibilities:
Analyze and resolve customer issues; document solutions and best practices.
Collaborate with technical teams and customer service for issue resolution.
Participate in product improvements and respond to technical assistance requests.
Contribute to support projects (30% development tasks) and rotational 24/7 support shifts.
Follow a hybrid work model (3 days in office).
Participate in software development lifecycle: analysis, coding, testing, debugging, and deployment.
Write code following standards, including pseudo code, comments, and unit testing.
Deliver well-tested, error-free code and respond to bug reports promptly.
Conduct system-wide tests, monitor performance, and provide technical support.
Develop modular solutions, configure/install software components, and maintain ERP/SAP-MES integration with installation guides.
or continue with email
Analyze and resolve customer issues; document solutions and best practices.
Collaborate with technical teams and customer service for issue resolution.
Participate in product improvements and respond to technical assistance requests.
Contribute to support projects (30% development tasks) and rotational 24/7 support shifts.
Follow a hybrid work model (3 days in office).
Participate in software development lifecycle: analysis, coding, testing, debugging, and deployment.
Write code following standards, including pseudo code, comments, and unit testing.
Deliver well-tested, error-free code and respond to bug reports promptly.
Conduct system-wide tests, monitor performance, and provide technical support.
Develop modular solutions, configure/install software components, and maintain ERP/SAP-MES integration with installation guides.
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