Our client is the market leader in the audiovisual industry.
Responsibilities/Tasks
The AV Programmer will be responsible for assisting customers with the installation and operation of a wide range of A/V control products.
Technical Support & Control Applications
- Provide remote and potentially on-site support for AV control systems, assisting with configuration, and troubleshooting.
- Diagnose issues related to control software, AV hardware communication (RS232, TCP/IP), and third-party device integration.
- Guide customers through system setup and resolve anomalies in software or hardware operation.
- Provide advanced training for customers-programmers, online or in internal or external facilities, on control solutions.
Sales & Feedback
- Provide feedback to the Control Manager when a case needs escalation.
- Inform product improvement needs to the Product & Development team based on field experience and tender requirements.
- Maintain awareness of certifications and specifications relevant to AV control systems.
- Report technical issues using internal tools.
Requirements
A strong background in other control systems - such as AMX, Crestron, or QSC - is essential, along with solid experience in Python programming (or similar). The ideal candidate will demonstrate a deep understanding of integrated A/V environments and be capable of adapting to diverse technical challenges. We are looking for someone based in the BENELUX or DACH area that speaks fluent English.
Technical Expertise
- Strong knowledge of Microsoft Windows OS (servers, registry, DLLs), SQL databases.
- Solid understanding of networking (TCP/IP, Ethernet, IP addressing, NAT, routers).
- Proficiency in Python 3 programming and Visual Studio Code knowledge.
- Familiarity with communication protocols (RS232/RS422, SSH, web sockets).
- Experience with AV system integration and control platforms (Extron, AMX, Crestron).
Communication & Reporting
- Fluent in English, with good verbal and written communication skills.
- Ability to explain technical concepts clearly to non-technical users.
- Methodical troubleshooting skills and attention to detail.
- Regular reporting on status using internal tools.
Education & Experience
- Bachelor’s degree in Electrical Engineering, Computer Science, or a related field.
- Proven experience in AV technical support, system design, and field commissioning of AV control systems.
What’s in it for you:
- 13th month salary
- Competitive salary
- 26 vacation days
- Health insurance contribution
- Travel reimbursement
- Hybrid setup – 3 days in the office, 2 days from home
- Pension Contribution
- Extensive training programs
- Working within a professional team
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