Avaya Engineer

• Handle phone moves.
• Headset installations, troubleshooting headset issues, etc.
• Feet on the floor assistance to backline teams (i.e. trace trunks, vendor assistance for onsite repairs/visits, etc.) PBX system administration.
• Program call specific routing for Managers/Assistants, etc.
• Set up voice mail for new users, resetting voice mail password, remove voice mail for term'd users, etc.
• Route Broadcast messages for site.
• Technical Degree Voice preferred.
• Must have strong interpersonal and communication skills, along with the ability to interact positively with peers, managers, customers, and service providers.
• Must be self-directed with independent problem-solving ability and basic documentation skills.
• Previous experience in customer support, voice operations, Avaya PBX and Avaya VoIP administration, or another related area.
• Minimum of 5 years' experience with configuration and troubleshooting Avaya VoIP systems.
• Minimum of 5 years' experience troubleshooting voice and circuits (SIP, PRIs, Trunks).
• Experience supporting PolyCom Telepresence / Video Conferencing systems is a plus.

Our client is a leading
IT Industry and we are currently interviewing to fill this and other similar contract positions. Qualified candidates should apply online for immediate consideration.