BI Developer / Data Warehouse Developer
Location: Hybrid (On-site + Remote) Umhlanga
Reporting to: Data Engineer / Head of Data & Analytics
About the Role
We are seeking a strong BI Developer / Data Warehouse Developer to design, build, and maintain scalable data and reporting solutions within a fast‑paced call centre environment. You will transform high-volume operational data into meaningful insights through advanced BI development, data modelling, and automation.
Key Responsibilities
- Design and maintain data warehouse structures and dimensional models (star/snowflake schemas)
- Develop and optimise ETL/ELT pipelines across multiple systems (CRM, dialers, telephony, HR, etc.)
- Build and enhance BI dashboards and reports for key KPIs (AHT, SLA, productivity, conversions, campaign performance)
- Automate reporting processes and improve data workflows for efficiency
- Ensure data accuracy, integrity, consistency, and performance across platforms
- Enable real‑time and near real‑time reporting where required
- Team collaborate with Data Engineers and business stakeholders (Operations, Workforce Management, Finance, IT)
Technical Skills (Essential)
- Advanced SQL
- Microsoft SQL Server
- Microsoft Fabric / Azure Data Services
- On‑premise and cloud data environments
- Power BI (advanced dashboarding & reporting)
- ETL / ELT development (end‑to‑end pipeline design)
- Data modelling (fact tables, dimension tables, star schema)
- Data integration and automation
- Strong BI development experience
- Data warehousing principles and implementation
- Data lakes (design and implementation)
- Basic Python or scripting knowledge essential
Experience & Qualifications
- Degree/Diploma in Computer Science, Information Systems, Data Engineering, or related field
- 2–5 years’ experience in BI Development / Data Warehouse environments
- Experience working with large structured datasets
- Exposure to call centre systems (dialers, CRM, telephony platforms) is advantageous
Key Competencies
- Strong technical and analytical problem‑solving skills
- High attention to detail and data accuracy
- Solution‑driven and structured thinking approach
- Ability to perform in a fast‑paced environment
- Strong communication skills (technical and non‑technical stakeholders)
- Strong teamwork, collaboration, and stakeholder engagement abilities
We are committed to providing equal opportunities to all applicants from diverse backgrounds.
Apply now and take your career to the next level!
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