Join Brandt as a Bilingual Product Support Representative in Moncton, where customer service excellence meets product expertise. Support our coast-to-coast network by addressing inquiries and processing orders efficiently.
As a pivotal member of Brandt's Customer Support Center, you will facilitate the flow of information between customers and our extensive branch network. This role emphasizes active listening and problem-solving to meet customer needs, while ensuring accurate and timely order processing. Candidates with outbound calling experience and fluency in both French and English will thrive in this dynamic environment.
Key Responsibilities:
• Respond promptly to pricing and parts inquiries
• Provide engaging customer service through active listening
• Process parts orders accurately and efficiently
• Confirm inventory availability and shipping timelines
• Collaborate with field staff for parts support
Requirements:
• Strong problem-solving skills with customer focus
• Bilingual in French and English is mandatory
• Efficient multitasking across multiple systems
• Detail-oriented with a focus on accuracy
• Flexible to work various shifts in our 24/7 center
Elevate customer satisfaction by leveraging your bilingual skills and product knowledge with Brandt’s diverse team.
#J-18808-Ljbffr
or continue with email
As a pivotal member of Brandt's Customer Support Center, you will facilitate the flow of information between customers and our extensive branch network. This role emphasizes active listening and problem-solving to meet customer needs, while ensuring accurate and timely order processing. Candidates with outbound calling experience and fluency in both French and English will thrive in this dynamic environment.
Key Responsibilities:
• Respond promptly to pricing and parts inquiries
• Provide engaging customer service through active listening
• Process parts orders accurately and efficiently
• Confirm inventory availability and shipping timelines
• Collaborate with field staff for parts support
Requirements:
• Strong problem-solving skills with customer focus
• Bilingual in French and English is mandatory
• Efficient multitasking across multiple systems
• Detail-oriented with a focus on accuracy
• Flexible to work various shifts in our 24/7 center
Elevate customer satisfaction by leveraging your bilingual skills and product knowledge with Brandt’s diverse team.
#J-18808-Ljbffr
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