Job Title: Bot Developer - Development Squad, Conversational AI Tribe
Location: Canada (Remote)
Contract
Job Description:
- As a Bot Developer in the CAI Development Squad, your role is crucial in developing and optimizing chat and voice bots to meet customer needs.
- Your responsibilities cover technical project development, innovation, feature integration, business contribution, customer satisfaction, team development, and supporting implementation projects.
- You will collaborate with an international team to drive the success and scalability of our Conversational AI solutions.
- The ideal candidate has strong expertise in Conversational AI platforms such as Cognigy, IBM Watson, Google Dialogflow, etc., knowledge of integrating with third-party systems, and excellent problem-solving and analytical skills, along with an agile mindset to adapt to changing requirements.
Role Requirements and Responsibilities:
- Lead technical project development for Conversational AI (CAI) solutions, focusing on innovation and scalability.
- Collaborate with the Implementation Squad to ensure smooth project deliveries and reduce risks.
- Drive the integration of new features and third-party system integrations to improve profitability.
- Ensure the delivery of customer-valued, easy-to-consume services.
- Provide project estimations and solution ideas to reduce risks and achieve revenue targets.
- Design, develop, train, and optimize chat and voice bots to meet customer needs.
- Implement new features, including external application integrations.
- Enhance Generative AI applications, such as FAQ and Knowledge Base Systems, Copilot system, text summarization, language translation, user profiling, and personalization.
- Drive innovation within the CAI Bot Development Center of Excellence.
- Train bot Natural Language Understanding (NLU) models and analyze bot performance.
- Assess project issues and provide use case counseling.
- Create and maintain comprehensive documentation and guidelines.
- Design and deliver training programs for team members and customers.
Education and Experience:
- University degree. E.g.: Computer Science, Software Engineering, Telecommunications, Mathematics, AI, Data Science or related field
- Programming proficiency in Python and/or NodeJS and JavaScript.
- Experience in designing and developing chat and voice bots.
- Strong understanding of Generative AI applications.
- Excellent command of verbal and written English. German and/or Spanish are a plus.
About Smart IT Frame:
At Smart IT Frame, we connect top talent with leading organizations across the USA. With over a decade of staffing excellence, we specialize in IT, healthcare, and professional roles, empowering both clients and candidates to grow together.
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