Customer Service Work Leader
Functions as work leader for customer service units. Assists with escalated and complex issues. Serves as an information source for both internal and external customers by answering complex customer service inquiries via telephone, e-mail, and/or web inquiries. Inquiries are non-routine and require deviation from standard screens, scripts, and procedures.
Inquiries are non-routine and require deviation from standard screens, scripts, and procedures. Ensures efficient departmental operation by assisting management in planning, coordination, and/or assignment of work. Assists with the development and direction of staff to achieve and maintain optimum levels of performance.
Required Skills and Abilities:
- Proficient spelling, punctuation, grammar, and basic business math. Ability to handle confidential or sensitive information with discretion. Ability to learn and operate multiple computer systems effectively and efficiently.
- Required Software and Tools: Experience with Microsoft Office.
Education:
- Required Education Level and Degree Type: Associate Degree or 2 years job related work experience or customer service experience
- Required Work Experience: - 1 year of customer service or claims processing experience OR Bachelor's Degree in lieu of work experience.
US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
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