Client Experience Coordinator
LHH Recruitment Solutions is seeking a Client Experience Coordinator for a growing global manufacturing organization in the Wilmington, NC area. This is an exciting opportunity for a customer-focused professional who enjoys building relationships, solving problems, and collaborating across multiple departments in a fast-paced environment.
This position plays a critical role in supporting remote Account Managers while serving as the primary point of contact throughout the customer order lifecycle. The ideal candidate thrives in a high-volume environment, enjoys multitasking, and takes pride in delivering exceptional customer service.
What You'll Do
- Serve as the primary point of contact for assigned customer accounts
- Support multiple remote Account Managers with daily customer needs
- Process high-volume customer orders with accuracy and urgency
- Enter and manage orders within D365/ERP systems
- Coordinate with Supply Chain, Logistics, Operations, Finance, Credit, and Quality teams
- Track shipments and proactively communicate delivery updates
- Resolve customer inquiries and service-related issues
- Process returns, claims, and customer documentation
- Research pricing, product information, and order details
- Maintain accurate customer records and documentation
- Help ensure a seamless customer experience from order placement through delivery
Qualifications
- 5+ years of experience in Customer Service, Client Services, Account Management, Inside Sales, Order Management, Logistics, or Sales Support
- High-volume transaction processing experience
- Outstanding customer service and communication skills
- Strong organizational and time management abilities
- Ability to prioritize multiple deadlines in a fast-paced environment
- Experience working cross-functionally with internal departments
- Intermediate Microsoft Excel skills, including Pivot Tables and exporting data
- Experience using ERP systems such as Microsoft Dynamics 365, SAP, Microsoft AX, or similar platforms preferred
- Associate's degree or equivalent professional experience
We're Interested In Candidates From Backgrounds Such As
- Manufacturing Customer Service
- Industrial Distribution
- Logistics
- Supply Chain
- Inside Sales
- Sales Support
- Customer Success
- Banking
- Mortgage Servicing
- Financial Services
- Account Management
- Order Management
What Makes Someone Successful
- Positive and customer-focused
- Organized and detail-oriented
- Comfortable managing multiple priorities
- Adaptable in a fast-paced environment
- Proactive and resourceful
- Confident handling time-sensitive customer situations
- Driven to provide exceptional service
Why Join This Company?
- Direct hire opportunity with a stable, growing organization
- Competitive salary of $55,000-$57,000
- Opportunity to work alongside Sales, Operations, Logistics, Finance, and Supply Chain leaders
- Collaborative and supportive team environment
- Exposure to multiple areas of the business
- Career growth and advancement opportunities
- Variety in your dayno two days are the same
- Opportunity to make a direct impact on customer satisfaction and operational success
If you're looking to join a collaborative team where you can build relationships, solve problems, and grow your career in a customer-facing operations role, we'd love to hear from you.
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