We are seeking an organized and customer-focused Client Experience Coordinator to assist clients with reservations, service requests, and ongoing coordination. This role focuses on providing clear communication, researching available options, maintaining accurate information, and creating a positive client experience from start to finish.
Responsibilities
- Communicate with clients to understand their needs and preferences
- Research available accommodations, transportation, activities, and services
- Assist with reservations, confirmations, and scheduling
- Review reservation details for accuracy
- Provide clients with timely updates and important information
- Assist with modifications, cancellations, and special requests
- Maintain organized client records and documentation
- Follow up on outstanding requests and upcoming arrangements
- Communicate with service providers when necessary
- Maintain professional customer service standards
Qualifications
- Strong written and verbal communication skills
- Excellent organization and attention to detail
- Customer-focused and professional
- Comfortable using email and web-based platforms
- Strong research and problem-solving skills
- Ability to manage multiple requests and deadlines
- Previous customer service, hospitality, reservations, or administrative experience is helpful but not required
Benefits
- 100% remote work environment
- Comprehensive onboarding and training
- Ongoing professional development
- Access to professional tools and resources
- Continuing education opportunities
- Supportive team environment
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