We are seeking a proactive Client Services Coordinator to join our team and deliver exceptional client service across multiple channels.
The ideal candidate combines strong interpersonal skills, problem-solving abilities, and a results-driven mindset.
This role involves managing client inquiries, resolving issues with empathy, and ensuring seamless communication between internal teams and customers.Key ResponsibilitiesProvide outstanding customer support via email, chat, and phone, maintaining professionalism under pressure.Handle client inquiries, complaints, and escalations with effective conflict resolution and de-escalation techniques.Document client interactions in CRM systems to ensure accurate records and smooth handoffs.Collaborate with sales, marketing, and operations teams to improve processes and enhance customer satisfaction.Support product ordering, returns, and replacements while maintaining confidentiality of client data.Generate reports and feedback insights to improve service quality and client retention.QualificationsBachelor's degree in Public Health or related field preferred.3+ years of experience in customer service, client relations, or administrative support.Proficiency in CRM tools (Zendesk, Gorgias, Intercom, Shopify, Amazon Seller Central).
Strong communication skills in English (native/bilingual) and Spanish (professional working).
Ability to multitask, prioritize, and meet deadlines in fast-paced environments.Experience in healthcare, retail, or e-commerce support is a plus.Skills & CompetenciesClient relations and follow-upComplaint handling and problem-solvingSystem documentation and reportingMultitasking and time managementExcellent communication and team collaborationLocation & ConditionsRemote role with flexibility across international time zones.Full-time position with opportunities for professional growth.Competitive compensation aligned with experience and skills.
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