Client Services Representative

Job Description

Client Service Representative (CSR)

East Brook Animal Hospital

Full-Time | Veterinary Receptionist / Client Service Representative

Are you an experienced customer service professional who loves animals and enjoys building relationships with people? Join the team at East Brook Animal Hospital as a Veterinary Client Service Representative (CSR)!

We’re looking for a friendly, organized, and compassionate individual who thrives in a fast-paced environment and enjoys helping both pets and the people who love them. As the first and last point of contact for our clients, you’ll play an important role in creating a welcoming, supportive experience for every visit.

If you enjoy teamwork, communication, and making a difference every day, we’d love to meet you.

What You’ll Do

• Greet clients and patients with warmth and professionalism
• Answer phones, schedule appointments, and manage client communication
• Educate clients on vaccines, wellness care, and hospital services
• Process medical records, notes, and client information accurately
• Support veterinarians and technicians through effective communication
• Handle multiple tasks while maintaining a calm and positive attitude
• Provide compassionate support during emotionally sensitive situations

What We’re Looking For

Preferred Qualifications

• 1 or more years of veterinary receptionist, veterinary assistant, or animal care experience
• Knowledge of veterinary terminology, vaccines, and wellness services
• Experience working in a veterinary hospital or animal-related field

Required Skills

• Strong customer service and communication skills
• Comfortable using computers and navigating multiple software systems
• Ability to multitask and stay organized in a busy environment
• Positive attitude and strong teamwork mentality
• Ability to handle challenging conversations with empathy and professionalism

Physical Requirements

This role can be physically active and may include:

• Standing, walking, bending, and lifting throughout the day
• Navigating stairs regularly
• Lifting and carrying up to 50 pounds when needed

Schedule

• Full-time opportunity
• 4–5 day work week
• Flexible scheduling based on hospital needs
• Saturday availability required

Benefits

Full-time team members are eligible for:

• Medical, dental, and additional benefit options
• Paid vacation
• Generous employee pet discounts on services, medications, and food
• Supportive team environment with opportunities to learn and grow

Why East Brook Animal Hospital?

At East Brook Animal Hospital, we believe great client care starts with a strong, supportive team culture. We work together to provide compassionate care for pets while creating a welcoming environment for our clients and coworkers alike.

If you’re passionate about animals, client service, and being part of a collaborative veterinary team, apply today!

East Brook Animal Hospital is an Equal Opportunity Employer and values diversity in the workplace.

National Veterinary Associates is a leading global pet care organization united in the love of animals and the people who love them. At NVA, we’re on a mission to improve the lives of pets and the people who love them. That starts by empowering our care teams. We nurture their growth with resources to practice medicine their way. Our network of 1,000 hospitals connects them to a community of professionals who share their passion so they can learn and grow together. Our national presence enables us to deliver technology and innovations that simplify work and expand care for all. At NVA, we're committed to your professional growth. We support your entire career journey, offering opportunities ranging from mentorship to ownership. At National Veterinary Associates, we want to make sure your experience connecting with us is seamless and straightforward. Here’s what to expect when interacting with us: • We’ll always reach out via verified LinkedIn profiles or emails ending in @nva.com • We may also contact you via text message from an identified NVA representative for recruiting-related communication • All job opportunities and applications are hosted on our official careers site: careers.nva.com • There is no cost or confidential information required to apply or be considered for a position If you have any doubts about a communication, feel free to visit our careers page to verify authenticity or email us at [email protected]. Thank you for exploring opportunities at NVA!
NVA offers a comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees. The team can provide more information about compensation and benefits for your specific location during the process. For positions based in Colorado, NVA provides eligible employees with paid sick and safe leave and public health emergency leave in accordance with the requirements of Colorado's Healthy Families and Workplaces Act.
NVA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.

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