Job Title: Client Servicing Executive
Location: Remote
Job Type: Full-time, Permanent
Experience Level: 3-5 Years
Department: Client Services / Account Management
We are looking for a proactive and client-focused Client Servicing Executive with around 2+ years of experience handling international clients to join our growing team. This role involves managing relationships with international clients, acting as a liaison between the client and internal teams, and ensuring timely and high-quality delivery of digital marketing services. The ideal candidate should have a good understanding of digital marketing and client servicing, while also being comfortable contributing to business development activities and generating new opportunities when required. If you thrive in a fast-paced environment and excel at communication, coordination, and client retention, we want to hear from you.
· Respond to and follow up on all inbound leads generated through marketing efforts.
· Build and maintain strong client relationships via Zoom, phone, emails, and other communication platforms.
· Serve as the primary point of contact for newly onboarded clients and ensure smooth delivery of services.
· Ensure excellent customer service and maintain high communication standards and responsiveness.
· Coordinate with internal teams to align on client expectations and ensure timely execution.
· Monitor project progress and communicate updates clearly using project management tools and regular check-ins.
· Track, measure, and report revenue performance for assigned accounts on a weekly, monthly, quarterly, and annual basis.
· Contribute to a high client retention rate by consistently delivering on timelines and maintaining transparency.
· Support business development activities by identifying potential upsell or cross-sell opportunities within existing client accounts and generating new business leads when required.
· Develop a working understanding of digital marketing services (SEO, PPC, content, web) to effectively communicate value to clients and support delivery teams.
· Minimum 2+ years of experience in client servicing, account management, or a similar role, with demonstrated experience handling international clients.
· Strong interpersonal, written, and verbal communication skills.
· Ability to multitask, prioritize, and manage time effectively in a remote work setup.
· Familiarity with project management tools and CRM platforms is a plus.
· A proactive, problem-solving mindset with attention to detail.
· Understanding of digital marketing concepts (SEO, PPC, content marketing, web development) and the ability to articulate these services to international clients confidently.
· Comfortable contributing to business development efforts — identifying new opportunities, supporting pitches, and proactively growing the client base when needed.
· Competitive salary and performance-based incentives.
· Full-time remote position (Monday to Friday, UK shift).
· Opportunity to work with global clients across diverse industries.
· Collaborative and supportive team culture.
e intelligence is an end-to-end Web Development & Digital Marketing Agency with offices in the UK and India. As a leading global digital agency, we provide customized and flexible services for a number of technology and marketing applications across various industry verticals in the UK and the US.
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