Client Support Representative
What You’ll Be Doing
Who You Are
Work Schedule
Perks & Benefits
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What You’ll Be Doing
- Develop and maintain detailed internal customer profiles in CargoWise, ensuring all departments have accurate and comprehensive customer information.
- Provide expert guidance and recommendations to customers, assisting them in selecting the most appropriate freight and logistics solutions, including preparing quotations as required.
- Coordinate shipment bookings and validate ocean/air freight from origin to destination, ensuring timely updates and tracking information are communicated to customers.
- Serve as the primary point of contact for customer inquiries via phone and email, delivering exceptional customer service and managing special requests to build strong client relationships.
- Manage daily communications related to assigned accounts, directing customer concerns to the appropriate departments when necessary to ensure swift resolution.
- Send new shipment bookings to customers.
- Validate and confirm all ocean/air shipment bookings from origin to destination, ensuring customer satisfaction.
- Trace empty containers and ensure their timely return or apply per diem billing when necessary.
- Follow all Standard Operating Procedures (SOPs) with strong emphasis on accuracy and compliance.
Who You Are
- You have a bachelor’s degree in international business or equivalent experience.
- Around one year of experience in an administrative/clerical type role.
- You possess knowledge of Microsoft Office including Word and Excel.
- Your strengths are prioritizing, working in a fast‑paced environment, you’re customer‑oriented and have a good sense of urgency.
- Advanced English level is a must.
Work Schedule
- GDL Office 7:00 AM – 4:00 PM / 8:00 AM – 5:00 PM CST
Perks & Benefits
After successfully completing a standard 90‑day probationary period, the employee is provided with the following benefits package. This includes:
- Individual major medical insurance (including some dental and vision services).
- Vacation days (assigned on the first anniversary, additional days after probation).
- Personal days (assigned on the first anniversary, additional days after probation).
- Floating day.
- Annual performance review and opportunity for salary adjustment.
- Annual bonus determined by overall performance.
- Monthly food vouchers.
- Savings fund.
- Internal medical assistance.
OEC Group is an Equal Opportunity Employer.
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