WHO WE ARE
We're a growing, profitable, mid-size business with a 40-year history of leading in our field.
Headquartered in Redmond, Washington, with offices across the United States, Europe, and Asia, Seagull empowers businesses worldwide to keep their products moving, traceable, and safe.
You'll work with global, talented, and diverse teams, passionate about what they do and its impact on everyone, everywhere.
Join us and help shape the way the world works.
LOCATION
This direct contractor position is remote in Mexico or LATAM.
JOB SUMMARY
The Cloud & DevOps Engineering Principal leads the Operations functions responsible for the architecture, reliability, performance, and cost efficiency of our multi-cloud infrastructure across AWS and GCP.
This role manages a team of CloudOps and DevOps engineers, defines operating standards, and partners closely with Engineering, DevOps, and Security to ensure our platforms are secure, scalable, and highly available.
This role supports the execution of the broader CloudOps and DevOps strategy , helping to translate high-level direction into concrete operational practices for cloud infrastructure, CI/CD, and release management.
The role also contributes to the governance and continuous improvement of build and release processes across SaaS and on-premise environments, in alignment with CloudOps leadership.
The role is deeply embedded in product development, overseeing the operational impact of new features end-to-end, from architectural design and delivery workflows to scalability, reliability, and cost efficiency.
This position safeguards the long-term health of the platform by ensuring that new capabilities align with established business processes, preserve performance at scale, and follow a clear, predictable, and repeatable development lifecycle across SaaS and on-premise environments, in close partnership with CloudOps, DevOps and Engineering leadership.
As a Cloud & DevOps Engineering Principal, you will shape the roadmap for Cloud and DevOps operations, drive best practices for Kubernetes, observability, automation, and disaster recovery, and use data and metrics to continuously improve our services.
You remain technically strong and able to dive into details when needed, while focusing much of your time on team leadership, coordination, and cross-functional collaboration.
WHAT YOU WILL DO
Team & Organizational Leadership
- Lead, mentor, and grow the CloudOps and DevOps teams, setting clear expectations, providing continuous feedback, and supporting professional development.
- Serve as the primary point of contact and escalation for complex, high-impact technical and operational issues affecting customers, the platform, or internal teams.
- Lead incident response and triage efforts, including customer-facing escalations and platform outages, providing clear technical direction, decision-making, and communication throughout the lifecycle of an incident.
- Coordinate team priorities, workload distribution, and on-call coverage to ensure consistent operational readiness and resilience.
- Drive CloudOps and DevOps strategy and roadmap in alignment with product, engineering, and business objectives.
- Actively participate in the product development lifecycle, capturing and validating deployment requirements, operational constraints, risks, and runbook considerations for new features and platform changes.
- Raise the bar for organizational excellence by enforcing high standards for availability, performance, security, and compliance, ensuring CloudOps and DevOps practices meet or exceed defined SLA and security requirements.
- Partner with CloudOps and DevOps leadership to define, evolve, and reinforce operational standards across change management, release processes, and incident response.
Cloud Infrastructure Management
- Oversee the architecture, scalability, reliability, and cost efficiency of platform infrastructure across AWS, Azure, and GCP, leveraging native cloud services while maintaining consistent operational principles.
- Own and evolve governance standards for the use of core cloud services, defining secure, repeatable, and compliant architectural patterns across all environments.
- Ensure all environments are properly monitored, secured, and operationally aligned with product and customer requirements.
- Provide technical leadership and operational guidance for multi-cloud and hybrid-cloud strategies, balancing flexibility, resilience, and cost.
- Maintain direct ownership and involvement in the platform's on-premise footprint, including Windows-based desktop and server components, ensuring first-class build, packaging, and installer experiences for Windows users.
- Ensure cloud-native infrastructure designs remain compatible with closed and restricted on-premise deployments, preserving portability, operational feasibility, and customer autonomy.
- Drive continuous improvements to infrastructure design that support b
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