Cloud Solution Architect
- Azure, GitHub, GenAI :
Mexico City, México, Mexico
Date posted
Jul 22,
- Job number
*
- Work site
Up to 50% work from home
- Travel
0-25 %
- Role type
Individual Contributor
- Profession
Customer Success
- Discipline
Cloud Solution Architecture
- Employment type
Full-Time
Overview :
- The Cloud Solution Architect proactively serves as the voice of the customer and internal teams by leveraging insights from feedback tools and customer engagements.
The role involves identifying and translating complex business challenges into industry-aligned solutions, ensuring alignment with Microsoft's methodologies and best practices.
Qualifications :
Required/Minimum Qualifications :
- Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, or related field AND 4+ years experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting OR equivalent experience.
Additional or Preferred Qualifications
- Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, or related field AND 8+ years experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, software development/support, technology solutions, practice development, architecture, and/or consulting
- OR Master's Degree in Computer Science, Information Technology, Engineering, Business, or related field AND 10+ years experience in cloud/infrastructure technologies, technology solutions, practice development, architecture, and/or consulting
- OR equivalent experience.
- 5+ years experience working in a customer-facing role (e.g., internal and/or external).
- 5+ years experience working on technical projects.
- Technical Certification in Cloud (e.g., Azure, Amazon Web Services, Google, security certifications).
- 5+ years experience working on developer projects
- Technical Certification in DevOps methodologies or tools
Responsibilities :
Business Impact :
- Operates according to required operational excellence and proven practice standards throughout all sales stages/activities/tools of record (e.g., pipeline updates, time tracking).
Collaborates across Microsoft and customer/partner teams through on-strategy delivery to achieve customer/partner objectives and increase customer/partner satisfaction.
Proactively manages business and technical risks, adapts methodology and applies governance principles to identify, communicate, and minimize business and technical risks.
Executes work in compliance with industry and Microsoft guidelines and procedures.
Continuously prioritizes among competing demands in their work and identifies where impact occurs with customers, ensuring alignment with business priorities and goals.
- Delivers solutions in line with company methodologies (e.g., product offerings such as value-based deliverables (VBDs), advice, training, technical validation), ensuring proven practices and patterns are followed to prepare customers for operational readiness and achievement of their business goals and targets.
Leveraging knowledge of change management proven practices and/or involving the change management team, proactively helps the customer deploy for long-term organizational adoption to increase customer satisfaction and drive consumption/usage.
Guides customers/partners towards a well-architected (e.g., secure, resilient, artificial intelligence (AI)-enabled), and cost
- and performance-optimized solution to increase retention and expansion opportunities.
Provides feedback to Unified Delivery Team on VBDs to refine and further develop content.
- Proactively identifies new opportunities for Consumption, Usage & Unified expansion (especially Enhanced Solutions) at scale based on business value to customer/partner and clear understanding of the Microsoft value proposition for supported platforms to empower cloud success, foster and strengthen security and resiliency, and drive AI innovation.
Actively listens to and respectfully challenges customers/partners, building trust to then advocate for alternative architectures/solutions/approaches that shape and/or enhance customer requirements.
Identifies, and evaluates industry trends (e.g., customer industry verticals, information technology (IT) industry), gathers customer/partner insights (e.g., feedback around technical preferences, environments, business needs, competitive landscape), and maps existing architecture and digital transformation solutions to customer/partner business outcomes.
Proactively captures opportunities in appropriate systems, processes, and tools, working collaboratively across the organization to execute on opportunities aligned with Microsoft's Customer Engagement Model.
- Proactively
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