As a Cloud Support Engineer, you will learn, at an accelerated pace, how to use and leverage many different cloud technologies to help our customers succeed. You will act as the Cloud Ambassador across AWS products, providing our customers with required tools and tactics to scale their impact in world-wide markets. This role supports services that focus on Infrastructure Automation/Governance, Configuration Management and Containerization. Infrastructure Automation encompasses services including AWS CloudFormation, Cloud Development Kit (CDK), Configuration Management, and AWS OpsWorks, which manages instances of Chef and Puppet. Automate, improve development, and release processes using CodeSuites, Elastic Beanstalk, AWS Service Catalog, and Control Tower for Governance. Responsible for building, deploying, and troubleshooting containerization technologies, which includes container networking on Docker, Elastic Container Service, Elastic Kubernetes Service. Key job responsibilities
- Drive initiatives to improve support-related processes and customers’ experience. This include tutorials, how-to videos, technical articles, and trainings.
- Leverage customer support experience to provide feedback to internal AWS teams on improving our services, and work on critical, highly complex customer problems that may span multiple AWS services.
- Continuously learning groundbreaking technologies, developing new technical skill, and other professional competencies.
- Bachelor’s degree in Engineering/Computer Science/ Mathematics or related field.
- Knowledge of the complete deployment lifecycle (design, build, test, deploy) including deployment methods such as Blue/Green, Rolling Deployments.
- Experience with hypervisor/virtualization, Infrastructure as code systems (CloudFormation, Terraform).
- Understanding of cloud computing concepts and/or experience with any cloud platforms (AWS, Azure, Google Cloud).
- Experience scripting or developing in one or more of the following languages: UNIX Shell, Python, R, Ruby, GO, Java,.NET (C#), JavaScript.
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- Drive initiatives to improve support-related processes and customers’ experience. This include tutorials, how-to videos, technical articles, and trainings.
- Leverage customer support experience to provide feedback to internal AWS teams on improving our services, and work on critical, highly complex customer problems that may span multiple AWS services.
- Continuously learning groundbreaking technologies, developing new technical skill, and other professional competencies.
- Bachelor’s degree in Engineering/Computer Science/ Mathematics or related field.
- Knowledge of the complete deployment lifecycle (design, build, test, deploy) including deployment methods such as Blue/Green, Rolling Deployments.
- Experience with hypervisor/virtualization, Infrastructure as code systems (CloudFormation, Terraform).
- Understanding of cloud computing concepts and/or experience with any cloud platforms (AWS, Azure, Google Cloud).
- Experience scripting or developing in one or more of the following languages: UNIX Shell, Python, R, Ruby, GO, Java,.NET (C#), JavaScript.
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