Job Description
Key Responsibilities
Required Technical Skills
Monitoring & Observability
Automation & Scripting
AI & Analytics
Qualifications
Soft Skills
Preferred Qualifications
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We are seeking an experienced Azure Application Support Engineer to monitor, troubleshoot, and optimize cloud-based applications running on Microsoft Azure. The ideal candidate will have strong expertise in Azure monitoring, incident management, performance tuning, and production support, with the ability to work in a 24/7 follow-the-sun support model.
Key Responsibilities
- Monitor application health, performance, and availability using Azure Application Insights and Azure Monitor.
- Act as the first line of defense for production incidents, service disruptions, and outages.
- Troubleshoot and resolve performance bottlenecks across web applications, APIs, databases, and infrastructure components.
- Perform root cause analysis (RCA) and implement preventive measures to avoid recurring issues.
- Optimize application performance through caching improvements, database query tuning, and API routing enhancements.
- Configure and maintain monitoring dashboards, alerts, and operational runbooks.
- Automate routine maintenance tasks and self-healing processes using scripting and automation tools.
- Collaborate with development, DevOps, and infrastructure teams to ensure platform stability and reliability.
- Participate in on-call rotations and support critical production environments.
Required Technical Skills
- Azure Cache for Redis
Monitoring & Observability
- Expert-level experience with Kusto Query Language (KQL)
- Strong expertise in Log Analytics
- Application performance monitoring and troubleshooting
- Incident management and root cause analysis
Automation & Scripting
- Experience with PowerShell, Bash, Python, or similar scripting languages
- Automation of operational and maintenance activities
AI & Analytics
- Familiarity with Azure AI Foundry (formerly Azure Machine Learning / Foundry tools)
Qualifications
- 4+ years of experience in Azure Application Support, Production Support, Cloud Operations, or Site Reliability Engineering (SRE).
- Strong understanding of cloud-based application architectures and distributed systems.
- Experience supporting mission-critical production environments.
- Hands-on experience troubleshooting application, API, database, and infrastructure issues.
- Excellent analytical and problem-solving skills.
Soft Skills
- Strong root cause analysis and troubleshooting abilities.
- Excellent verbal and written communication skills.
- Ability to remain calm and effective during high-pressure production incidents.
- Strong collaboration and stakeholder management skills.
- Ability to work in a rotational 24/7 follow-the-sun support model.
Preferred Qualifications
- Experience in DevOps, SRE, or cloud operations environments.
- Azure certifications are a plus.
- Experience with ITIL processes and incident management frameworks.
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