Job Summary
We are looking for a Cloud Support Engineer to join our growing technical support team. This role focuses on resolving complex and escalated technical incidents across Microsoft 365 and Microsoft Azure.
Beyond incident resolution, this role plays a key part in improving service quality, reducing repeat issues, documentation, and training. If you enjoy deep troubleshooting, turning experience into reusable knowledge, and raising overall service standards, this role is for you.
Roles and Responsibilities:
Act as the primary support for Microsoft 365 and Azure infrastructure.
Troubleshoot and resolve issues related to cloud services, networking, storage, and security.
Monitor system performance, identify bottlenecks, and implement improvements.
Perform root‑cause analysis and coordinate with senior engineers for complex incidents.
Analyze incident to identify recurring issues, process gaps, or training needs.
Collaborate with colleagues and vendors to enhance tools, monitoring, and support workflows.
Job Requirements
3–5 years of hands‑on IT support experience.
Experience supporting Microsoft 365 and Azure in hybrid or cloud‑first environments.
Hands-on experience in Microsoft 365 (Exchange Online, Teams, SharePoint, Entra ID) with troubleshooting capability.
Basic knowledge of Microsoft Azure (VMs, networking, identity, monitoring).
Certified in Microsoft 365 and Microsoft Azure will be an advantage.
Good communication and problem-solving skills.
Benefits & What We Offer:
Attractive & Competitive Remuneration
Leave and Welfare Benefits
Employee Well‑Being & Work‑Life Balance
Positive & Engaging Team Culture
Recognition, Support & Smooth Onboarding
Clear Learning & Career Progression
Exposure to a Fast‑Growing Cloud Industry
Why join SUPERHUB?
Top Microsoft Cloud Partner
Award‑Winning & Industry‑Recognized
Largest Cloud Hosting Business in Hong Kong
Strong Service Performance & Customer Satisfaction
End‑to‑End Cloud & Managed Services Expertise
People‑Focused & Growth‑Driven Culture
Future‑Ready & Innovation‑Driven
Join our team and be part of our success story! Apply now and take your career to new heights in the exciting world of cloud technologies.
Interested parties, please send your latest resume with present and expected salary by clicking APPLY NOW. All applications will be treated in strict confidence and for recruitment purposes only. Only shortlisted candidates would be contacted.
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