Senior Cloudops Engineer - Aws -Microsoft/Linux (Sydney)

Company Description

At NCS Australia, we believe in doing technology services better. Our commitment to quality, focus on people, and willingness to challenge traditional thinking set us apart. Our team brings this belief to life by partnering with our clients and communities to make tomorrow together. We are committed to creating an environment that prioritises innovation, collaboration, and purposeful work. Our diverse team is empowered to make a meaningful impact with curiosity, creativity and resilience to shape better outcomes. Join us and accept the challenge of creating a better tomorrow.

Job Description

As a Senior CloudOps Engineer, you will be solving problems and partnering with our clients to help them build and modernise their applications, develop good practices and get the most out of their technology landscape. This role is BAU focused and ideal for someone who thrives in complex cloud environments, has deep AWS expertise, and can operate as a technical escalation point for delivery and operations teams.

In this role, you will act as a Level3 escalation point for AWS infrastructure, platform and application‑related issues. You will design, implement and support highly available, scalable and secure AWS solutions and manage and optimise AWS environments for clients operating within Microsoft‑centric ecosystems (e.g., Windows Server, Active Directory, Azure integrations). The role also requires providing performance, security and cost optimisation recommendations for cloud services, enabling greater process efficiency and capability enhancements, and contributing to project‑based delivery work, including building and deploying new cloud solutions.

On a day‑to‑day basis, you will lead incident response, problem management and root cause analysis for critical issues, be hands‑on in developing code, shaping requirements, designing and deploying solutions, and setting up good engineering and quality practices. You will drive automation and infrastructure‑as‑code using tools such as CloudFormation or Terraform and also be involved in Ops and after‑hours production support (24 * 7) roster‑based on‑call. You should have strong consulting skills, curiosity and a desire to add value.

Qualifications

• Strong experience in managed services or enterprise support environments.
• Demonstrated experience in AWS as a senior engineer (EC2, S3, RDS, VPC, IAM, Lambda, etc.).
• Solid experience with networking concepts including VPNs, Direct Connect, DNS and hybrid cloud setups.
• Significant years of experience working within a Microsoft and Linux environment in AWS Cloud.
• Robust skills in scripting and automation (PowerShell, Python or Bash).
• Experience with monitoring and logging tools (e.g., CloudWatch, Splunk, LogicMonitor).
• Good understanding of cloud security principles and compliance standards.
• Customer support – hands‑on experience in managing Level 3 tickets.
• A demonstrated history of taking initiative and operating in a compliance environment with experience of Protective Security Policy Framework (PSPF).
• Exceptional consulting and communication skills.
• Ability to interpret and present results to stakeholders at all levels.
• Strong troubleshooting capability in high‑pressure environments.
• Strong working knowledge of either Microsoft or Linux platforms, with sound knowledge of the other and the ability to ramp up quickly (troubleshooting, performance tuning, shell usage).
• Demonstrated collaboration skills and a successful track record in building solid relationships with business and technology stakeholders.
• Exposure to ITIL service management frameworks and ITIL certification.

Preferred Qualifications

• Prior experience with state or federal governments.
• AWS certifications (e.g., Solutions Architect – Professional, DevOps Engineer).
• Experience with CI/CD pipelines and DevOps practices.
• Familiarity with Azure or other hybrid cloud platforms.

Benefits

NCS Australia is where you can feel at home, nurturing your talents and skills as we make tomorrow together, one day at a time. Our benefits include paid parental leave, initiatives focused on your well‑being, discounted health insurance, discounts on various products and services, and regular recognition and rewards for high performance. We are committed to your career development through our Capability Fingerprint, industry and partner training programs, special interest groups and an AI‑driven learning platform. No matter where you are in your career, we offer meaningful work and opportunities for growth.

Equal‑Opportunity Employer

NCS Australia is an equal‑opportunity employer. We pride ourselves on valuing and supporting our people and the communities we serve. We are dedicated to attracting, retaining and developing our people regardless of gender identity, ethnicity, sexual orientation, disability or age. Applications are encouraged from all sectors, with a strong encouragement for veterans, Aboriginal and/or Torres Strait Islander community. We support adjustments throughout the recruitment and selection process and encourage people with disability to apply.

Work Rights and Background Checks

To be eligible for a position with us, applicants must have valid work rights for Australia and be willing to undergo a comprehensive background checking process, including probity and police checks.