Collection Representative
Bilingual (Spanish/English) Collection Representative Full-Time, In-Office (Thousand Oaks, CA) Pay: $18.00 $20.00 per hour + Monthly Performance Bonus Location: 555 St. Charles Dr., Suite 100, Thousand Oaks, CA 91360 Schedule: MondayFriday, 7:00 AM3:30 PM PST American Recovery Service Incorporated (ARSI), a business division of FirstSource Solutions, is a trusted leader in legal debt recovery services for a wide range of original creditor clients. We are seeking motivated and articulate Collection Representatives to join our Thousand Oaks office. This is an in-office opportunity Full-Time position, offering competitive pay and performance-based incentives.
What You'll Do
- Handle a high volume of inbound and outbound collection calls with professionalism and empathy.
- Negotiate payment solutions in accordance with federal, state, and client compliance requirements.
- Manage and maintain an active inventory of 250+ accounts while meeting monthly collection goals.
- Utilize collection systems to document activity, schedule follow-ups, and track account progress.
- Research and verify account details through regulatory and data sources.
- Participate in training sessions and meetings to support continuous improvement.
What We're Looking For
- Excellent verbal and written communication skills.
- Bilingual (Spanish/English)
- Strong negotiation and problem-solving abilities.
- Ability to manage time effectively and stay organized in a fast-paced environment.
- Previous experience in collections, sales, telemarketing, or a call center is preferred.
- Must adhere to all state, federal, and client compliance guidelines.
Why Join Us
- Competitive hourly pay ($18$20/hour) plus monthly performance bonuses.
- No weekends.
- Supportive team environment and ongoing training.
- Opportunities for career growth and professional development.
- Equal Opportunity Employer we value diversity and inclusion.
If you are a driven communicator who enjoys achieving goals and helping customers resolve their accounts, we want to hear from you. Apply today to join American Recovery Service Incorporated in Thousand Oaks!
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