Consignment Program Specialist
The Consignment Program Specialist is the subject matter expert and central point of contact for consignment agreement administration across the Americas commercial organization. This specialist-level role owns the end-to-end contract lifecycle including program setup, maintenance, amendments, and renewals and coordinates closely with Customer Service, field Sales, and Legal to ensure compliant and timely execution.
Principal Responsibilities
- Own the end-to-end lifecycle of consignment agreements, including initial program setup, contract execution, ongoing maintenance, amendments, and renewals.
- Review and interpret consignment agreement terms, including inventory obligations, placement conditions, pricing, and termination provisions, to ensure accurate system configuration and compliance.
- Enter and maintain consignment contract data, pricing, product lists, and program parameters in contract management and ERP systems (e.g., SAP, Salesforce, Vistex).
- Track agreement milestones, renewal windows, and termination notice requirements; proactively communicate required actions to stakeholders and leadership.
- Develop and maintain consignment contract templates, amendment packages, and program documentation in partnership with Legal.
Legal Coordination & Contract Compliance
- Serve as the primary operational liaison to Legal for consignment agreement drafting, review, and approval workflows, ensuring timely routing and execution of new and amended agreements.
- Manage the contract approval and signature process in coordination with Legal, Sales leadership, and other required approvers.
- Identify contractual risks or non-standard terms and escalate to Legal and leadership with supporting documentation and recommended resolution.
Field Sales Coordination & Support
- Act as the primary Contract Services point of contact for field Sales teams regarding consignment program setup, agreement status, contract terms, and amendment requests.
- Guide field representatives through the consignment onboarding process, including documentation requirements, approval workflows, and system setup timelines.
- Partner with Sales leadership and Corporate Accounts teams to support program expansions, renewals, and strategic changes.
Customer Service Coordination
- Coordinate with Customer Service to ensure consignment agreements are accurately reflected in order management and fulfillment systems prior to program activation.
- Serve as an escalation point for Customer Service on consignment-related order, pricing, or account setup issues that require contract interpretation or resolution.
Data & Documentation Integrity
- Maintain complete, audit-ready records for all consignment agreements, amendments, approvals, and supporting program documentation.
- Lead preparation of audit response packages related to consignment programs and ensure documentation meets internal compliance and records retention standards.
Process Improvement & Program Development
- Serve as the functional subject matter expert for consignment program administration; maintain and update SOPs, process documentation, and contract templates.
- Identify and recommend opportunities to improve consignment contract processes, reduce cycle times, and strengthen compliance controls.
- Provide guidance and training to team members on consignment program processes, agreement structures, and system requirements.
Education / Experience Requirements
- Bachelor's degree in Business, Healthcare Administration, Finance, or a related field preferred; Associate's degree with equivalent experience considered.
- 36 years of experience in contract administration, commercial operations, or a related field; direct experience with consignment program administration strongly preferred.
- Experience coordinating with Legal on contract drafting, review, and approval workflows.
- Proficiency in Microsoft Office; hands-on experience with SAP, Salesforce, Vistex, or comparable ERP/CRM platforms required.
- Strong analytical and problem-solving skills with the ability to interpret complex contract terms and program requirements.
- Highly organized with the ability to manage a large and complex program portfolio independently while meeting deadlines in a fast-paced environment.
- Strong written and verbal communication
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