Custom Application Support Developer

Jobtailor (Bogotá, Colombia) Follow 2 days ago

Full-time SQL Databases Git Novel Iterative Slack

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Triage incoming bug reports and feature requests; resolve known issue types autonomously and elevate novel or high-risk issues with clear context
Troubleshoot and resolve data issues in relational SQL databases and non-relational database containers, including cross-container data migrations in Cosmos DB
After ramp-up, serve as the primary point of contact for our custom internal platform user support via Slack and our intake board, communicating directly with application users to understand and resolve their issues and triage their improvement ideas
Monitor application health and build alerting for edge-case failures
Incrementally automate recurring operational tasks such as manual data corrections, reducing the team's operational overhead over time
Implement features, enhancements, and bug fixes in internal applications using Node.js, TypeScript, React, and Azure services
Participate in code reviews, sprint planning, and backlog grooming with the development team
Support release management and deployment through existing CI/CD pipelines
Assist with integrations between internal enterprise applications, systems, and data stores
Build and maintain user-facing help documentation, FAQs, and release notes so that users can self-serve common questions
Create and maintain developer-facing runbooks, troubleshooting decision trees, and system documentation
Keep documentation current as features are released and the UI evolves
Write and expand automated test coverage — unit, integration, and regression — to catch issues before users encounter them
Develop deeper expertise in Azure services, .NET, and other technologies in our stack as the role evolves
Apply agile practices including iterative delivery and fail-fast experimentation
Seek and respond to feedback from peers, managers, and stakeholders
Participate in Pariveda's learning opportunities, community events, and culture of continuous development
Learn Pariveda's presentation style and communication techniques for technical and non-technical audiences

Requirements

1-3 years of professional full-stack software development and/or IT experience
Proficiency (not just exposure) in JavaScript, TypeScript, and Node.js
Experience with React or a comparable front-end framework
Familiarity with RESTful APIs and Git-based version control workflows
Comfort with command-line tooling and debugging
Exposure to, and comfort using, GAI development tools on at least one platform (Claude, Codex, etc)
Strong written communication skills – this role lives in Slack, documentation, and user-facing help content
Ability to set and hold reasonable response-time boundaries with stakeholders without being adversarial
Self-directed, proactive approach to work — you identify what needs to be done next rather than waiting to be assigned
Willingness to own support and operational work as a core part of the role, not a distraction from it
Bachelor's degree in MIS, Computer Science, Math, Engineering, or comparable experience
Fluency in English is required for communication with US-based colleagues
Legally authorized to work in Colombia

Core Competencies

Demonstrates proficiency in Full-Stack Software Development with a focus on JavaScript, TypeScript, and Node.js, while effectively communicating with users and stakeholders. Capable of automating operational tasks and maintaining documentation to enhance user support and application health.

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