About the Role
Helping organizations adopt AI takes more than access to powerful technology. People across the workforce need the skills and confidence to use it well.
Within Customer Education, you will lead the enterprise learning program and team. You will set direction, develop the team, and build a clear, high-quality learning portfolio that moves customers from first learning to confident use and meaningful business impact.
This is a rare opportunity to define how customers learn with OpenAI at global scale, alongside the teams shaping the technology.
In this role, you will:
- Lead and develop a high-performing Customer Learning team.
- Own the customer-facing Learn experience, curriculum, and program portfoliofrom strategy through results.
- Turn priority customer needs into role-based tracks, paths, and high-quality programs.
- Make the portfolio easy to understand, with clear starting points, progression, and relationships among experiences.
- Lead how learning reaches customers through owned and partner channels.
- Use customer and product evidence to measure impact and decide what to build, scale, improve, defer, or stop.
You might thrive in this role if you:
- Build strong teams, grow talent, and create accountability.
- Shape education strategy from customer needs and turn it into programs with measurable impact.
- Make clear portfolio choices about investment, capacity, and focus.
- Turn complex learning into clear journeys customers can understand and use.
- Reach customers through owned and partner channels, building trust across teams.
Qualifications
Required
- 10+ years in customer education, product education, digital learning, customer adoption, or a related field.
- Substantial experience managing and developing a multidisciplinary customer education or learning team.
- Experience building and scaling a customer-facing learning program or portfolio, including strategy, planning, resourcing, delivery, and measurable results.
- Experience designing role-based learning and driving customer discovery and engagement across owned and partner channels.
- Evidence that your work changed product use, adoption, or measurable customer value.
- Excellent cross-functional leadership, executive communication, and curiosity about AI.
Preferred
- Experience with enterprise software, developer tools, AI, or another fast-moving field.
- Experience serving global audiences through learning platforms, academies, or digital education programs.
Why OpenAI?
AI is becoming a foundational capability for every company and role. This role will shape how millions of customers learn to use increasingly powerful AI welland create a global standard for customer learning as the category evolves.
OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through our products. AI is an extremely powerful tool that must be created with safety and human needs at its core, and to achieve our mission, we must encompass and value the many different perspectives, voices, and experiences that form the full spectrum of humanity.
We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other applicable legally protected characteristic.
At OpenAI, we believe artificial intelligence has the potential to help people solve immense global challenges, and we want the upside of AI to be widely shared. Join us in shaping the future of technology.
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