D-Loop Coordinator

D-Loop Coordinator

Department: National Grid

Employment Type: Permanent

Location: Alfreton

Compensation: £27,000 / year

Description

Key Responsibilities

• You will take ownership of the workstreams, coordinating the work from receipt, through to job completion
• You will schedule work orders in accordance with SLA’s and permits, whilst optimising travel routes and increasing productivity
• You will provide customer service to both internal and external customers via telephone
• You will maintain timely and accurate input and uploading of information into the works management systems, ensuring that all issues are recorded and escalated
• You will ensure that all the client and operational requirements are met in a professional and efficient manner
• You will ensure the highest level of customer service is achieved to both external and internal customers, providing excellent customer satisfaction every time
• You will provide daily and weekly reports as required and to ensure that all service levels and objectives are achieved
• Validate and transmit notice/permit requests in a timely manner
• Open and close off notices/permits, submit final registrations, identify issues and apply early intervention and escalate street works compliance issues where appropriate
• Monitor and chase any outstanding issues
• Provide general admin support
• Be part of a call desk focusing on outbound customer calls

Experience and Qualifications

• Experience of working within the Utilities sector – Desirable but not necessary.
• Streetworks experience with knowledge and understanding of statutory requirements - Desirable but not necessary.
• Strong written and verbal communication skills
• Able to work in an organised manner to meet important deadlines
• Exceptional organisational skills
• Good working knowledge of Microsoft Office systems
• Ability to communicate effectively under pressure

Salary and Benefits