Key Responsibilities
Data Platform Operations & Administration
• Lead the day-to-day operations, support, and administration of Data & Analytics platforms.
• Ensure platform stability, availability, performance, and operational excellence across supported environments.
• Monitor platform health and proactively identify, troubleshoot, and resolve issues.
• Establish and maintain operational procedures, standards, and documentation.
• Coordinate platform support activities across internal teams and external vendors.
• Develop and maintain operational roadmaps to improve platform reliability and supportability.
Platform & Application Administration
• Provide system administration and platform management for:
o Teradata
o Oracle Databases
o Oracle Business Intelligence Applications (OBIA)
o SAP Business Objects
o Microsoft Power BI
o Tableau
o SAS
o Informatica PowerCenter
o Informatica MDM
o Other Data & Analytics applications and tools
• Manage platform configurations, user administration, access controls, scheduling, and system maintenance activities.
• Administer platform security in accordance with organizational standards and regulatory requirements.
• Coordinate software licensing, environment management, and vendor support engagements.
• Support capacity planning and performance optimization initiatives.
Database Administration
• Lead administration activities for enterprise Oracle and Teradata database environments supporting analytics workloads.
• Coordinate database maintenance, tuning, monitoring, backup validation, and recovery testing activities.
• Partner with database administrators and infrastructure teams to ensure optimal database performance and availability.
• Support data platform reliability, scalability, and business continuity objectives.
Upgrade & Release Management
• Plan, coordinate, and oversee platform upgrades, patches, hotfixes, and version migrations.
• Evaluate platform releases and assess impacts to existing integrations, reports, and users.
• Coordinate testing, deployment, and validation activities across multiple environments.
• Ensure successful transition of changes into production environments with minimal business disruption.
• Maintain platform currency in alignment with vendor support requirements.
Incident, Problem & Service Request Management
• Own day-to-day management and resolution of ServiceNow incidents, requests, and operational support tickets.
• Prioritize workload based on business impact, severity, and service-level agreements (SLAs).
• Coordinate cross-functional troubleshooting efforts to rapidly resolve platform issues.
• Lead root-cause analysis and implement corrective actions for recurring incidents.
• Monitor ticket trends and develop continuous improvement initiatives to reduce support volumes.
Vendor & Stakeholder Management
• Serve as the primary operational contact for platform vendors and support providers.
• Manage vendor escalations and support cases through resolution.
• Partner with Data & Analytics teams, business stakeholders, infrastructure teams, and security teams to address platform needs.
• Communicate platform status, risks, planned maintenance, and ongoing initiatives to leadership and stakeholders.
Governance, Compliance & Continuous Improvement
• Ensure platforms comply with established security, governance, audit, and operational standards.
• Maintain accurate system inventories, architecture documentation, and operational procedures.
• Identify opportunities to automate administrative tasks and improve operational efficiency.
• Implement best practices for monitoring, maintenance, performance management, and platform support.
• Support disaster recovery planning, testing, and operational readiness activities.
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Qualifications Education
• Bachelor's degree in Information Technology, Computer Science, Information Systems, Engineering, or a related field.
• Equivalent combination of education and experience may be considered.
• Master's degree preferred.
Experience
• 7+ years of experience supporting enterprise Data & Analytics platforms, databases, or business intelligence environments.
• 3+ years of experience leading platform operations, system administration, or technical support teams.
• Experience managing enterprise application upgrades, system maintenance, and production support activities.
• Experience supporting large-scale data and analytics environments with multiple integrated platforms.
Technical Skills
• Strong experience administering and supporting:
o Teradata
o Oracle Databases
o Oracle Business Intelligence Applications (OBIA)
o SAP Business Objects
o Microsoft Power BI
o Tableau
o SAS
o Informatica PowerCenter
o Informatica MDM
• Knowledge of database administration concepts, SQL, performance tuning, and platform monitoring.
• Experience with incident, problem, and change management processes.
• Experience using ServiceNow or comparable IT Service Management (ITSM) platforms.
• Understanding of platform security, authentication, authorization, and access management.
• Familiarity with enterprise batch processing, scheduling, and operational support functions.
Leadership & Professional Skills
• Strong operational leadership and service management skills.
• Excellent troubleshooting and problem-solving abilities.
• Ability to manage multiple priorities in a fast-paced production environment.
• Strong verbal and written communication skills.
• Proven ability to build relationships across technical and business teams.
• Strong organizational, planning, and execution capabilities.
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Preferred Qualifications
• Experience supporting highly regulated enterprise environments.
• ITIL Foundation or related IT Service Management certification.
• Vendor certifications related to Oracle, Teradata, Informatica, Power BI, Tableau, SAS, or SAP technologies.
• Experience leading platform modernization and operational improvement initiatives.
• Experience with high-availability and disaster recovery environments.
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