SPECIFIC DUTIES AND RESPONSIBILITIES

  • Build and optimize real-time streaming pipelines to ensure efficient routing of voice and chat session data into enterprise data platforms
  • Integrate generative AI solutions with enterprise knowledge bases to ensure accurate and context-aware conversational agent performance
  • Maintain and configure low-latency databases to ensure secure and reliable storage of session states and operational metadata
  • Design system architectures and technical blueprints to ensure scalable, resilient, and high-performance solutions
  • Delegate and manage engineering tasks to ensure effective team productivity and capability development
  • Develop and execute testing processes to identify system issues and ensure quality and stability in deployed solutions
  • Collaborate with stakeholders to align requirements, manage expectations, and ensure successful project delivery
  • Oversee automated PII redaction workflows across voice and text streams to ensure full compliance with data privacy requirements prior to storage.

COMPETENCIES

Core Competencies (Must-have Competencies)

  • GCP Data Ecosystem Expertise - Ability to design and manage data solutions using BigQuery, BigTable, and Firestore to support scalable analytics and storage
  • Real-time Streaming Pipeline Development - Ability to build and manage high-throughput streaming systems to support continuous data ingestion and processing
  • Gemini Enterprise Agent Integration - Ability to implement and optimize generative AI solutions grounded in enterprise data to support conversational accuracy
  • CCAIP and Conversational AI Implementation - Ability to deploy and manage voice and chat AI systems to enhance customer interaction experiences
  • Infrastructure as Code and Security Governance - Ability to automate infrastructure deployment and manage access controls to ensure secure cloud environments

Complementary Competencies (Good-to-have Competencies)

  • Data Redaction and Privacy Engineering - Ability to implement PII masking solutions to support regulatory compliance and data protection
  • API and Integration Management - Ability to design and manage APIs and communication protocols to support system interoperability
  • Stakeholder Collaboration - Ability to effectively communicate and align with technical and non-technical stakeholders to support project success
  • Prioritization and Autonomy - Ability to manage multiple tasks independently while focusing on critical objectives
  • Hands-On Software Development - Ability to write high-quality code while contributing to architectural and leadership responsibilities

QUALIFICATIONS

Educational Qualification/s

  • Bachelor’s degree in Computer Science, Engineering, or a related quantitative field

Professional Qualification/s

  • Active, verified Google Professional Data Engineer certification
  • Minimum of 3+ years of experience in GCP data ecosystem technologies including BigQuery, BigTable, and Firestore
  • Minimum of 3+ years of experience in real-time streaming pipelines using Pub/Sub, Cloud Functions, and Dataflow
  • At least 1+ year of experience in LLM orchestration and generative AI integration using enterprise data grounding techniques
  • Minimum of 2+ years of experience with conversational AI platforms such as Google CCAIP and Dialogflow CX
  • Minimum of 2+ years of experience in infrastructure as code using Terraform and cloud security governance using IAM roles
  • Strong experience in designing system architecture, debugging complex pipelines, and ensuring system performance
  • Proficiency in programming languages such as Python, Java, or Go
  • Strong analytical, problem-solving, and stakeholder communication skills

Work Conditions

  • Work Schedule: Monday to Friday, Golden Hours (aligned to 4 AM ET to 1 PM ET)
  • Shift: 9-hour workday (including 1-hour break)
  • Locations: GCC Philippines, Bell India, and Bell Morocco
  • Overtime/On-call: May be required based on project needs
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