Overview
Dataset Program Manager
Location: Ontario (Hybrid) or BC, Spain, UK (Remote)
Position Type: Full-Time
Vacancy Status: This posting is for an existing vacancy.
Voices is the trusted voice partner for brands, tech and voice talent. Voices helps scale real voice solutions across traditional voiceover, Voice AI, and ethically sourced voice data. For more than two decades, brands have trusted Voices to find their voices and bring projects to life. This role combines program management with a strong customer focus to execute hyperscale pilot programs. Reporting directly to the VP, Delivery & Operations, you will act as a Subject Matter Expert to deliver complex dataset workstreams on time while ensuring a professional experience for our AI customers. This role suits someone who is organized, delivery-focused, and comfortable operating independently in a fast-moving, evolving environment.
Responsibilities
- Analyze and Establish Program Parameters: Evaluate hyperscale stakeholder requirements to define clear program scope, timelines, budgets (including quoting and revisions), and specific dataset deliverables.
- Lead Hyperscale Pilot Programs: Direct dynamic dataset programs through the full lifecycle (intake, planning, execution, monitoring, controlling, and closing), adapting between high-velocity sprints and long-term initiatives.
- Drive Program Execution & Mitigate Risk: Take full ownership of new customer programs with proactive problem-solving. Build program trackers, develop risk mitigation strategies, and establish contingency plans during the planning phase to proactively resolve issues.
- Deliver an Exceptional Customer Experience: Maintain rigorous standards of customer service throughout the program lifecycle, meeting the expectations of hyperscale clients.
- Document and Streamline Processes: Create and refine standard operating procedures (SOPs) from pilot learnings to improve processes and contribute to a scalable library of delivery best practices.
What You Bring
- Significant experience in a project or program management role, with the ability to manage complex engagements independently.
- Post-secondary education in Project Management, Business Administration, or a related field. (CAPM or PMP certification is a strong asset).
- Industry Experience: Background in the AI data services industry with exposure to hyperscale customers is highly preferred.
- Project Management Expertise: Solid understanding of full-lifecycle project management, including planning, scheduling, stakeholder communication, and risk mitigation.
- Technical Proficiency: Hands-on experience with Google Workspace, enterprise project management tools, and CRM platforms.
- Core Competencies: Customer Focus, Agile Methodology, and Strategic Direction and Execution.
Perks & Benefits
- Generous Vacation: 15 days of annual vacation (pro-rated for your first year), plus additional paid leave during scheduled summer and winter closures.
- Personal Time: 5 paid personal days and 3 unpaid personal days annually.
- Comprehensive Health Coverage: Health and dental benefits after 3 months of employment.
- Hybrid Flexibility: Hybrid work environment.
- Performance Bonus Program: Bonus opportunities tied to company and individual performance.
- Learning & Development: L&D budget and coverage for platforms like LinkedIn Learning, Udemy, Codecademy, and more.
- Community Impact: 8 hours of paid volunteer time annually.
- A Great Team: Collaborative, kind, and talented colleagues.
Work Details
- Remote-friendly with face-to-face connections when possible.
- Local Team (Ontario): Attend London office (100 Dundas St) once a month on designated "All-Hands" days.
- Distributed Team: Attendance is optional; if needed for a specific event, travel and accommodations are fully funded.
Compensation
- Canada: $90,000 – $115,000 per annum
- Spain: €45,000 – €60,000 per annum
- United Kingdom: Competitive salary commensurate with location & experience.
Additional Notes
- All interviewed candidates will receive notification within 45 days of final interviews.
- Our Use of AI in Recruitment: We use an AI tool in our applicant tracking system (Jobvite) to check alignment with job requirements. This feature, Talent Match, may label an application as a match or leave it unlabeled. It does not make decisions or reject candidates. Every application is reviewed by our People Operations team.
Voices is an equal opportunity employer committed to fostering an inclusive and accessible workplace. We welcome applications from individuals of all backgrounds and experiences. If you require accommodation during the recruitment process, please let us know, and we will work with you to meet your needs.
Apply Online: If this sounds like a role where you’d thrive, we’d love to hear from you. Interested candidates are encouraged to send their cover letter and résumé by completing the online application. By doing so, your resume is guaranteed to be reviewed.
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