Daytime Program Supervisor
Hot Job
New York, NY 10018
Overview
Salary Range $70,000.00 - $70,000.00 Salary Level Management Position Type Full Time Job Shift Day Education Level High School Travel Percentage Road Warrior Category Nonprofit - Social Services
Description
POSITION SUMMARY
The Housing Daytime Program Supervisor is responsible for the daily operations of assigned housing programs, including programs serving transgender and gender-expansive youth experiencing homelessness. This position plays a critical leadership role in creating a safe, affirming, trauma-informed, and inclusive environment that supports the well-being, dignity, and independence of LGBTQ+ young people.
SCHEDULE: Sunday- Thursday or Tuesday - Saturday
LOCATION: Manhattan and Brooklyn
KEY RESPONSIBILITIES
- Create and manage monthly & daily staff schedules
- Ensure all shifts are fully covered; coordinate call outs and last minute coverage
- Participate in hiring, onboarding and training of Youth Counselors
- Provide direct supervision to Resident Advocates (7am-3pm & 3pm-11pm)
- Conduct regular supervision with Youth Counselors
- Provide real time coaching and guidance
- Address staff performance concerns and escalate as needed
- Ensure sites are safe, stocked, clean and functional
- Oversee food and supply tracking/ordering in collaboration with the Operations Team
- Ensure work orders are submitted and followed up on
- Maintain smooth day to day program flow
- Lead real-time crisis intervention and de-escalation
- Address resident concerns, grievances & conflicts
- Ensure residents are connected to services and engaging with care teams
- Provide immediate response to incidents and ensure proper documentation
- Ensure completion and accuracy of:
- Log books
- Incident reports
- Resident charts
- Group notes & binders
- Support audit preparation and compliance processes
- Serve as main point of contact for daily program updates
- Communicate key issues to Director of Housing Programs
- Participate/lead treatment team & staff meetings
- Provide on-call support from 7am-7pm on scheduled workdays
Qualifications
QUALIFICATIONS
- High School Diploma or equivalent required
- Minimum of two (2) years of experience in residential, shelter, supportive housing, transitional living or youth serving programs
- Minimum of one (1) year of supervisory or leadership experience including coaching, scheduling and overseeing youth-facing staff
PREFERRED QUALIFICATIONS
- Experience working with LGBTQIA+ youth, young adults experiencing homelessness or other vulnerable populations
- Knowledge of trauma-informed care, harm reduction, positive youth development and crisis intervention models
- Experience participating in hiring, onboarding and training of direct care staff
- Experience supporting compliance activities, audits and quality assurance processes
- Familiarity with residential housing regulations, documentation standards and program operations
- Bilingual or multilingual skills are a plus
WORK ENVIRONMENT & PHYSICAL DEMANDS
- Primarily works in a 24 hour residential housing environment
- Frequently walks throughout the site to monitor safety, conduct room checks and support staff and residents
- Will be required to respond to behavioral crises, emergencies and other high-pressure situations requiring sound judgment and timely decision-making
- Occasionally lifts and moves supplies weighing up to 25 pounds and assists with maintaining an organized program environment
- Must be able to travel between housing sites as needed
CORE & ROLE-SPECIFIC COMPETENCIES
AFC Core Competencies (examples)Mission alignment and commitment to affirming, youth-centered practiceCultural humility and ability to work effectively with diverse LGBTQ+ youth populationsTrauma-informed, strengths-based approach to service delivery and collaborationClear communication, professionalism, and accountabilityAdaptability, sound judgment, and ability to respond calmly in fast-paced environments - Role-Related Competencies (examples)Provides clear direction, coaching, accountability and support to Youth CounselorsEffectively manages staffing, scheduling, coverage and overall program operationsResponds calmly and confidently to emergencies while exercising sound independent judgmentMaintains effective communication with staff, leadership and interdisciplinary teams to ensure continuity of carePromotes a safe, respectful, trauma-informed and affirming environment that supports resident well being and engagement
BENEFITS & TOTAL REWARDS
- Medical, Dental, and Vision Insurance
- 401(k) with up to a 5% employer match (vested after five years)
- Generous Paid Time Off, Sick Leave, Personal Leave, and 12 Paid Holidays
- Employee Assistance Program (EAP)
- Professional Development Opportunities
- Mission-driven, inclusive workplace culture
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