DESPATCH SUPERVISOR

SCOPE:
Maintain a department organizational structure sufficient to meet all goals and objectives.
MAIN TASKS:

• Directs and supervises staff;
• Assigning and delegating projects;
• Ensure that proper staff levels are maintained;
• Coaches and mentors and/or implements corrective action for performance;
• Conduct employee evaluations, reviews and approves employee timesheets;
• Perform related duties as assigned or as the situation dictates;
• Ensures assignments are completed on schedule and in a timely manner;
• Ensure training and supervision is provided at all times;
• Ensure that all despatch equipment is maintained and in operational condition;
• Perform any/all duties and responsibilities as a Supervisor, oversees route-scheduling systems and despatch appropriate employees and vehicles.
• Performs other clerical duties as assigned to maintain operations of the warehouse.
• Reports directly to Warehouse Manage

KNOWLEDGE, SKILL and ABILITIES:
The incumbent must have proficient knowledge in the following areas:-

• Transit system operations, rules and regulations;
• Read and interpret business routes and schedules;
• Knowledge of local traffic regulations;
• Knowledge of safe driving techniques;
• Principles and practice of supervision and training;
• Exercise tact and sound judgment when resolving operational problems

Skills:

• Time Management
• Proficient
• Accurate
• Complex problem solving Judgment and decision making
• Active listening
• Critical thinking
• Monitoring individuals
• Excellent oral and written communication skills
• Ability to think independently and handle multiple projects through to completion
• Maintain basic records and complete reports;
• Supervise, train and evaluate staf

Personal Attributes:

• Efficient
• Confident
• Demonstrate ability to lead and manage staff
• Good organisation
• Team building
• Leadership
• Deal with changes
• Domain knowledge
• Fluency of new idea

Education:

• Matric;
• Minimum 5 years experience as a supervisor;
• Sufficient experience to understand the basic principles relevant to the major duties of the position, usually associated with having a similar position for 4 - 5 years

Computer Literacy:

• MS Word
• MS Excel, (pivots essential)
• Internet
• Ms Outlook