Job Summary
Troubleshooting and Issue Resolution Act as the primary point of contact for Salesforce users experiencing technical or functional issues related to Manufacturing Cloud Sales Service Cloud. Diagnose and resolve problems related to workflows data user access and other platform functionalities. Triage and escalate complex issues to Tier 2 support or development teams. Document and track issues through resolution.
Responsibilities
Troubleshooting and Issue Resolution Act as the primary point of contact for Salesforce users experiencing technical or functional issues related to Manufacturing Cloud Sales Service Cloud. Diagnose and resolve problems related to workflows data user access and other platform functionalities. Triage and escalate complex issues to Tier 2 support or development teams. Document and track issues through resolution. System Administration and Customization Manage users profiles roles and permissions within Salesforce. Customize the platform through configuration changes including workflows process builders and reports. Create and maintain custom objects fields layouts and other Salesforce components. Develop and implement solutions to address specific business needs within Manufacturing Cloud. Ensure the system is configured to meet data security and compliance requirements. Collaboration and Communication Collaborate with cross-functional teams to find out root cause of the issues related to Integrations. Specific to Manufacturing Cloud Manage the asset service lifecycle including asset tracking service operations and warranty management. Utilize Manufacturing Cloud features like the Asset Service Console and Warranty Lifecycle Management. Integrate Manufacturing Cloud with other relevant systems and processes like SAP ERP. Required Skills and Qualifications Bachelors degree in a technical field or equivalent experience. Proven experience with Salesforce administration and configuration. Certified Manufacturing Cloud Consultant. Sales and Service Cloud Certification and other Certifications are a PLUS. Strong understanding of Salesforce data model security and sharing settings. Experience with Salesforce customization tools workflows process builders etc. Excellent problem-solving and analytical skills. Strong communication and interpersonal skills. Ability to work independently and as part of a team. Experience with data management and data quality best practices. Knowledge of programming languages like Apex and Visualforce is beneficial.
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Troubleshooting and Issue Resolution Act as the primary point of contact for Salesforce users experiencing technical or functional issues related to Manufacturing Cloud Sales Service Cloud. Diagnose and resolve problems related to workflows data user access and other platform functionalities. Triage and escalate complex issues to Tier 2 support or development teams. Document and track issues through resolution.
Responsibilities
Troubleshooting and Issue Resolution Act as the primary point of contact for Salesforce users experiencing technical or functional issues related to Manufacturing Cloud Sales Service Cloud. Diagnose and resolve problems related to workflows data user access and other platform functionalities. Triage and escalate complex issues to Tier 2 support or development teams. Document and track issues through resolution. System Administration and Customization Manage users profiles roles and permissions within Salesforce. Customize the platform through configuration changes including workflows process builders and reports. Create and maintain custom objects fields layouts and other Salesforce components. Develop and implement solutions to address specific business needs within Manufacturing Cloud. Ensure the system is configured to meet data security and compliance requirements. Collaboration and Communication Collaborate with cross-functional teams to find out root cause of the issues related to Integrations. Specific to Manufacturing Cloud Manage the asset service lifecycle including asset tracking service operations and warranty management. Utilize Manufacturing Cloud features like the Asset Service Console and Warranty Lifecycle Management. Integrate Manufacturing Cloud with other relevant systems and processes like SAP ERP. Required Skills and Qualifications Bachelors degree in a technical field or equivalent experience. Proven experience with Salesforce administration and configuration. Certified Manufacturing Cloud Consultant. Sales and Service Cloud Certification and other Certifications are a PLUS. Strong understanding of Salesforce data model security and sharing settings. Experience with Salesforce customization tools workflows process builders etc. Excellent problem-solving and analytical skills. Strong communication and interpersonal skills. Ability to work independently and as part of a team. Experience with data management and data quality best practices. Knowledge of programming languages like Apex and Visualforce is beneficial.
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