Developer Programmer-261312

Designation / Job Title

261312-Developer Programmer

Primary or Mandatory skills

-

Good to have skills

• Intune handling
• Wintel

Detailed Job description

• Install, configure, and troubleshoot Windows, macOS desktop operating systems.
• Diagnose and resolve hardware issues including laptops, desktops, monitors, docking stations, and peripherals.
• Manage user accounts, permissions, and access using Active Directory, Azure AD.
• Perform software installations, updates, and patching using tools like SCCM, Intune.
• Troubleshoot and resolve network-related issues such as DNS, DHCP, Wi‑Fi connectivity, and VPN failures.
• Provide excellent customer service, handle difficult user situations professionally, and maintain SLA commitments.
• Collaborate with infrastructure, network, and development teams to resolve cross‑functional technical issues.
• Support email configuration, mailbox issues, distribution lists, and Outlook performance troubleshooting.
• Analysis of requirements for new business initiatives and practice in estimation of work product.
• Create and deploy Intune packages publishing the required application.

Responsibilities

Design Deploy and Management of Intune and publishing required applications.

• Analysis of requirements for new business initiatives and practice in estimation of work products.
• Requirement gathering to define the scope of the project. Create requirement specification design documents in Microsoft Visio that evolves the high level and details level of the solution.
• Administering and ensuring availability of Technologies such as Active Directory, Azure Active Directory, DNS, DHCP, DFS, Windows & VMware based Fault Tolerant Clusters, Microsoft Exchange and Intune.
• Monitoring, Managing and troubleshooting Server infrastructures hosted in remote locations over Physical hardware and Virtualized platforms such as Microsoft Hyper‑V, Azure, VMware Private and public cloud solutions and Citrix Servers.
• Improve the response time for users accessing application over WAN from different geographies by utilizing features in Intune etc.
• Managing O365 email boxes using PowerShell scripts.
• Maintaining and updating periodic McAfee Anti‑virus DAT versions and policies in all workstations using E‑policy Orchestrator server.
• Processing service tickets within SLA and following the proper ITIL process, change management for software installation and uninstallation, problem management for resolving re‑occurring incidents.
• Performing the complete work following ITIL Process (Problem mgmt., Change mgmt.)
• Installing and troubleshooting operating systems such as Windows 10 and 11 and installing and managing applications and third‑party software installation and provided.