DevOps Engineer (Operations)
Employment type: Ongoing
Grade: Clerk Grade 7/8 salary range $113,574 - $125,720 + super
Location: Sydney with weekly office attendance and hybrid working

About the Role
The DevOps Engineer is part of the Development Operations team within the broader Platform, Development and Operations function.

This role blends platform engineering, DevOps practices, and operational support, with a strong focus on Azure-based infrastructure, automation, and data platforms.

You will contribute to the design, automation, support, and continuous improvement of cloud-native services while also playing a key role in operational support, ticket investigation, and platform reliability.

This is an ideal opportunity for someone who is developing toward a DevOps Engineer level, with hands-on exposure to both engineering and production operations in a real-world environment.

Key Responsibilities

Operational Support, Ticketing & Investigation

  • Investigate, troubleshoot, and resolve Level 1–3 support tickets across:

Azure platform services

Data tools (ADF, Snowflake, Power BI, Tableau)

  • Perform incident management, root cause analysis, and system debugging
  • Support ticket-driven work across both platform and data environments
  • Contribute to improving operational processes and response times

DevOps, Automation & CI/CD

  • Build, maintain, and enhance CI/CD pipelines using Azure DevOps and YAML pipelines
  • Automate infrastructure provisioning, deployments, and operational processes
  • Contribute to automation initiatives that improve platform efficiency and reduce manual work
  • Support and evolve DevOps best practices across the team

Data Platforms & Workflows

  • Support and maintain data platforms and workflows
  • Assist with data pipeline reliability and performance
  • Work across data and platform boundaries to ensure end-to-end service delivery

Monitoring, Maintenance & Reliability

  • Monitor system performance, availability, and security
  • Support patching, upgrades, and platform maintenance
  • Contribute to logging, monitoring, and alerting improvements
  • Maintain configuration records and documentation (e.g., CMDB)

Collaboration & Technical Contribution

  • Work closely with teams across platform, development, and operations
  • Participate in agile delivery and contribute to shared outcomes
  • Provide support and guidance to junior team members where appropriate
  • Collaborate on cross-functional platform enhancements and projects

About You

You are a technically capable and motivated DevOps or Platform Engineer with a strong interest in cloud automation, infrastructure, and operational excellence.

You are comfortable working across both engineering and support contexts, and you enjoy solving real world platform and data challenges.

Essential Skills & Experience

  • Experience in DevOps, Platform Engineering, or Cloud Engineering roles
  • Strong exposure to Azure (preferred) or AWS/GCP
  • Experience with:

CI/CD pipelines (Azure DevOps, YAML pipelines)
Infrastructure as Code (IaC) (Bicep, Terraform, ARM)

  • Experience handling ticket-based operational support and investigation
  • Strong troubleshooting and problem-solving skills
  • Knowledge of cloud networking concepts (VNets, subnets, DNS, security groups)
  • Experience with scripting (PowerShell, Python, Bash)
  • Familiarity with version control systems (Git)
  • Strong communication and collaboration skills

Nice to have

  • Experience with :

Azure Data Factory (ADF), Snowflake, Power BI, Tableau
Web applications and APIs
Containerization (Docker, Kubernetes)

  • Exposure to:

Cloud security practices
Monitoring and logging tools

  • Software engineering experience (e.g., React, Express, TypeScript)
  • Experience supporting data workflows and analytics platforms

Why Join Us?

  • Be part of a high-performing, supportive engineering team that values collaboration and knowledge sharing.
  • Work on interesting, technically challenging projects that genuinely matter.
  • Access ongoing learning and development opportunities, including exposure to cloud, DevOps, and emerging AI technologies.
  • Enjoy a flexible hybrid working environment with one day per week in the office.
  • Receive a competitive salary and superannuation package aligned to Clerk Grade 9/10.

What We Need From You

To apply, please attach your resume (max 5 pages) and cover letter (max 2 pages). In your cover letter, please share your motivation for applying and your relevant skills.

Salary Grade 7/8, with the base salary for this role starting at $ base plus superannuation

Click Here to access the Role Description. For enquiries relating to recruitment please contact Meg Rapley via .

Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.

Closing Date: Friday 10th April 2026 @10am

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Belong in our diverse and inclusive workplace   
The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.
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We want you to bring your best self to this application process. If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form) please contact or .

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