• Role: DevOps Engineer – ITSM Platform
• Location: Utrecht, Croeselaan 18 (Hybrid)
• Contract Duration: ASAP – 30 June 2027
• Working Hours: 40 hours per week
• Start Date: ASAP
• Rate: Please share your most competitive hourly rate
• Self-employed candidates: Not allowed
English and Dutch language skills are mandatory
Role Overview
Looking for a Senior DevOps Engineer to support and enhance the IT Service Management (ITSM) Platform. The role focuses on platform configuration, process implementation, continuous improvement, and delivering a smooth user experience across ITIL processes including Incident, Problem, Request, Change, and Asset Management.
The engineer will work within a DevOps squad, collaborating with Process Owners and Product Owners to implement scalable solutions using out-of-the-box ITSM platform capabilities.
Key Requirements
• Strong experience working with ITSM platforms (e.g., ServiceNow, Service Manager, Halo or similar)
• Strong understanding of ITIL principles and processes
• Experience implementing and improving IT service management processes
• Strong analytical and problem-solving skills
• Ability to identify bottlenecks and improvement opportunities
• Excellent communication and stakeholder management skills
• Experience writing clear technical and user documentation
• Ability to work independently and collaborate within a DevOps team
• Basic REST API knowledge is required
• SQL knowledge is an advantage
• Experience with flow-based runbooks is a plus
• HBO-level education or equivalent experience
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