We are seeking a dedicated Infrastructure DevOps Engineer to join our dynamic team, focusing on delivering exceptional support and solutions for our infrastructure environments.
RESPONSIBILITIES
- Maintain high customer satisfaction scores and adhere to quality standards in 90% of cases
- Utilize troubleshooting tools and techniques to determine root causes and provide assessments directly to customers
- Document problem classes and preventative actions for further analysis
- Collaborate with customer engineers to file issue reports, build documentation, and suggest code-level resolutions for complex product bugs
- Manage community-related tasks as required by the business needs
- Provide architectural solutions for customer-specific requirements limited to particular product features
- Adhere to notification and escalation procedures established by the organization
- Maintain communication standards with the business on operational issues
REQUIREMENTS :
- 2+ years of experience in support projects and/or working in 24x7 environments
- Background in Customer Service and Customer Experience
- Skills in clear and effective communication
- Capability to communicate technical content in a structured manner and interact effectively as part of a global team
- Intermediate knowledge in Linux/Unix, including troubleshooting, command line use, system constraints, logging, monitoring, and networking
- Proficiency in networking with an understanding of TCP/IP troubleshooting
- Familiarity with APIs, system design, HTTP, and authentication methods
- Competency in observability and telemetry and a basic understanding of the Linux boot process
- Basic knowledge of programming, web technologies, web servers, frameworks, DNS, IP routing
- Understanding of statistics and SQL
- Experience with industry solutions like Splunk, DataDog, Grafana, Nagios, Prometheus, Dynatrace
- Advanced level of English proficiency (B2+/C1)
WE OFFER
- Career plan and real growth opportunities
- Unlimited access to LinkedIn learning solutions
- International Mobility Plan within 25 countries
- Constant training, mentoring, online corporate courses, eLearning and more
- English classes with a certified teacher
- Support for employee’s initiatives (Algorithms club, toastmasters, agile club and more)
- Enjoyable working environment (Gaming room, napping area, amenities, events, sport teams and more)
- Flexible work schedule and dress code
- Collaborate in a multicultural environment and share best practices from around the globe
- Hired directly by EPAM & 100% under payroll
- Law benefits (IMSS, INFONAVIT, 25% vacation bonus)
- Major medical expenses insurance: Life, Major medical expenses with dental & visual coverage (for the employee and direct family members)
- 13 % employee savings fund, capped to the law limit
- Grocery coupons
- 30 days December bonus
- Employee Stock Purchase Plan
- 12 vacations days plus 4 floating days
- Official Mexican holidays, plus 5 extra holidays (Maundry Thursday and Friday, November 2nd, December 24th & 31st)
- Relocation bonus: transportation, 2 weeks of accommodation for you and your family and more
or continue with email
RESPONSIBILITIES
- Maintain high customer satisfaction scores and adhere to quality standards in 90% of cases
- Utilize troubleshooting tools and techniques to determine root causes and provide assessments directly to customers
- Document problem classes and preventative actions for further analysis
- Collaborate with customer engineers to file issue reports, build documentation, and suggest code-level resolutions for complex product bugs
- Manage community-related tasks as required by the business needs
- Provide architectural solutions for customer-specific requirements limited to particular product features
- Adhere to notification and escalation procedures established by the organization
- Maintain communication standards with the business on operational issues
REQUIREMENTS :
- 2+ years of experience in support projects and/or working in 24x7 environments
- Background in Customer Service and Customer Experience
- Skills in clear and effective communication
- Capability to communicate technical content in a structured manner and interact effectively as part of a global team
- Intermediate knowledge in Linux/Unix, including troubleshooting, command line use, system constraints, logging, monitoring, and networking
- Proficiency in networking with an understanding of TCP/IP troubleshooting
- Familiarity with APIs, system design, HTTP, and authentication methods
- Competency in observability and telemetry and a basic understanding of the Linux boot process
- Basic knowledge of programming, web technologies, web servers, frameworks, DNS, IP routing
- Understanding of statistics and SQL
- Experience with industry solutions like Splunk, DataDog, Grafana, Nagios, Prometheus, Dynatrace
- Advanced level of English proficiency (B2+/C1)
WE OFFER
- Career plan and real growth opportunities
- Unlimited access to LinkedIn learning solutions
- International Mobility Plan within 25 countries
- Constant training, mentoring, online corporate courses, eLearning and more
- English classes with a certified teacher
- Support for employee’s initiatives (Algorithms club, toastmasters, agile club and more)
- Enjoyable working environment (Gaming room, napping area, amenities, events, sport teams and more)
- Flexible work schedule and dress code
- Collaborate in a multicultural environment and share best practices from around the globe
- Hired directly by EPAM & 100% under payroll
- Law benefits (IMSS, INFONAVIT, 25% vacation bonus)
- Major medical expenses insurance: Life, Major medical expenses with dental & visual coverage (for the employee and direct family members)
- 13 % employee savings fund, capped to the law limit
- Grocery coupons
- 30 days December bonus
- Employee Stock Purchase Plan
- 12 vacations days plus 4 floating days
- Official Mexican holidays, plus 5 extra holidays (Maundry Thursday and Friday, November 2nd, December 24th & 31st)
- Relocation bonus: transportation, 2 weeks of accommodation for you and your family and more
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