Director of Learning & Development

Stord is The Consumer Experience Company, powering seamless checkout through delivery for today's leading brands. Stord is rapidly growing and is on track to double our revenue in the next 18 months. To meet and exceed this target, Stord is strategically scaling teams across the entire company, and seeking energetic experts to help us achieve our mission.

By combining comprehensive commerce-enablement technology with high-volume fulfillment services, Stord provides brands a platform to compete with retail giants. Stord manages over $10 billion of commerce annually through its fulfillment, warehousing, transportation, and operator-built software suite including OMS, Pre- and Post-Purchase, and WMS platforms. Stord is leveling the playing field for all brands to deliver the best consumer experience at scale.

With Stord, brands can increase cart conversion, improve unit economics, and drive sustained customer loyalty. Stord’s end-to-end commerce solutions combine best-in-class omnichannel fulfillment and shipping with leading technology to ensure fast shipping, reliable delivery promises, easy access to more channels, and improved margins on every order.

Hundreds of leading DTC and B2B companies like AG1, True Classic, Native, Seed Health, quip, goodr, Sundays for Dogs, and more trust Stord to deliver industry-leading consumer experiences on every order. Stord is headquartered in Atlanta with facilities across the United States, Canada, and Europe. Stord is backed by top-tier investors including Kleiner Perkins, Franklin Templeton, Founders Fund, Strike Capital, Baillie Gifford, and Salesforce Ventures.

What You’ll Do:

• Build the Foundation: Design and implement a centralized L&D framework for Stord's enterprise teams, establishing the governance, standards, and systems to ensure consistent, repeatable training delivery. You'll own Workday Learning, define best practices, and serve as the internal expert on how learning gets designed and delivered at Stord.

• Own & Evolve Onboarding: Stord has an onboarding foundation in place — your job is to continuously improve it as the business scales. That means sharpening the experience, tightening consistency across teams and locations, and accelerating productivity ramp so new hires (including those joining through acquisitions) reach full contribution faster. You’ll partner with department leaders to create and update content, ensuring every new team member has a clear, consistent path from day one to fully productive.

• Partner Closely with Department Leaders: Collaborate with department heads and subject matter experts to identify skill gaps, develop relevant content, and keep training current as the business evolves. You'll operate as a trusted partner, not just a content producer, helping leaders think through how to build capability on their teams.

• Measure What Matters: Define and track KPIs that prove the value of learning programs, including time-to-competency, knowledge retention, and training completion rates. Use data to continuously improve what's working and cut what isn't.

• Build a Functional Training Team: Create and lead a training team dedicated to functional training across Sales, Customer Experience, and Product to support a scaling organization focused on quality and standardization. You’ll define the team structure, hire the right people, and build the operating model that makes functional training consistent and repeatable as Stord grows.

What You’ll Need:

• Experience: 7+ years in Learning & Development, with at least 3 years owning a training function or program portfolio end-to-end.

• Proven Builder: Demonstrated success designing and scaling a training program from an early stage, including standing up an L&D function, building content from scratch, and creating repeatable processes without a large team behind you.

• Multimodal Learning Design Approach: You instinctively design for multiple modalities - video, scenario-based exercises, job aids, live facilitation, microlearning - and you know how to match the right strategy to the content and the audience. You don't default to one format; you build learning experiences that actually work.

• Instructional Design Depth: Hands-on experience designing and developing programs built around practical application - not just knowledge transfer. You know how to translate complex processes and product capabilities into training that sticks, and you build with the end user's workflow in mind.

• High-Output Builder: You’re a self-starter who cranks out exceptional work — creative, resourceful, and energized by solving hard problems independently. You have a genuine passion for L&D and building learning functions that scale, and you thrive in environments where you’re building the plane while flying it.

• Strong Collaborator: Skilled at partnering with and influencing department leaders and subject matter experts. You can navigate competing priorities, earn trust across functions, and get things done without direct authority.

• Data-Driven: You measure the impact of what you build. You know what good looks like for time-to-competency, completion rates, and knowledge retention — and you use that data to improve.

• AI Tools: Hands-on experience building and delivering learning content using Claude or other AI tools to accelerate content creation and enhance the training experience.

Bonus Points:

• Degree or Certification in Learning & Development; Instructional Design; Learning, Design, & Technology, or a related field.

• Workday Learning proficiency a huge plus