We have an exciting opportunity for an exceptional individual to work supporting one of our clients asDynamics 365 Developer.Job SummaryServe as a senior business analyst for Dynamics 365 Sales and Service projects translating complex business needs into scalable configuration solutions that enhance customer engagement, sales productivity, and service quality.
Collaborate with global stakeholders in a hybrid work model to deliver optimized business processes for enterprise clients in the cards and payments domain.Must Have SkillsCRM Configuration and CustomizationIntegrationHands‐on coding: JS, HTML, C#, Plugins, etc.Customer Service WorkspaceMSD SecurityCase creation via OmnichannelPower Automate FlowsNice to Have SkillsMailbox Synchronization (Email to Case)AzureCustom Pages (PCF Canvas App)ResponsibilitiesAnalyze complex business processes across sales and service functions to identify opportunities for optimization using Dynamics 365 Service and Dynamics 365 Sales solutions that drive measurable business value and operational excellence.Elicit documents and validate detailed business requirements by conducting workshops, interviews, and process walkthroughs with global stakeholders in hybrid work settings to ensure alignment with organizational objectives.Configure Dynamics 365 Service entities, forms, views, and business rules to support robust case management, service level tracking, and omnichannel interactions while maintaining consistency with enterprise standards.Configure Dynamics 365 Sales components including lead management, opportunity tracking, product catalog, and forecasting features to support predictable revenue pipelines and improved sales performance.Design and refine business process flows, workflows, and automation logic within Dynamics 365 configuration to streamline user tasks, reduce manual work, and improve data quality across sales and service teams.Collaborate with architects and technical teams to translate business requirements into functional specifications and integration needs that align with enterprise platforms used in cards and payments processing.Prepare comprehensive user stories, use cases, and acceptance criteria that clearly describe expected Dynamics 365 behavior and facilitate effective collaboration with quality assurance and development teams.Coordinate and execute system testing and user acceptance testing for configured Dynamics 365 features, documenting defects and ensuring timely resolution to support stable and reliable releases.Develop clear and practical end‐user documentation, process guides, and configuration reference materials that enable effective onboarding and consistent use of Dynamics 365 capabilities.Facilitate training sessions and hands‐on demonstrations for sales and service professionals to improve adoption of Dynamics 365 features and support continuous improvement of customer interactions.Monitor post‐deployment performance metrics and user feedback to identify enhancement opportunities in Dynamics 365 configurations and recommend data‐driven improvements for ongoing releases.Partner with domain experts in cards and payments to ensure that Dynamics 365 processes reflect regulatory expectations, risk controls, and industry best practices without compromising user experience.Support planning and estimation for enhancements and change requests by providing effort assessments and impact analysis based on deep understanding of existing Dynamics 365 configurations.Coordinate effectively in a hybrid work model by using collaboration tools and structured communication routines to keep stakeholders informed across locations and time zones.Maintain compliance with organizational governance practices by documenting configuration changes, securing approvals, and ensuring traceability across environments for audit readiness.QualificationsDemonstrate strong proficiency in Dynamics 365 Service configuration including entities, forms, business rules, queues, and service level tracking with a track record of successful project delivery.Demonstrate hands‐on expertise in Dynamics 365 Sales configuration covering lead and opportunity management, product and price configuration, and forecasting capabilities to support sales transformation initiatives.Apply solid understanding of Dynamics 365 customization concepts such as security roles, views, dashboards, and business process flows to support scalable and maintainable solutions.Bring practical experience in business analysis techniques including requirements elicitation, process mapping, gap analysis, and documentation for enterprise‐scale initiatives.Bring relevant exposure to cards and payments processes such as customer onboarding, transaction handling, and dispute management, and apply this knowledge when shaping Dynamics 365 solutions.Communicate effectively with technical and non‐technical stakeholders using clear written and verbal communication skills suited for global enterprise environments.Utilize analytical and problem‐solving abilities to interpret data, assess impacts, and recommend pragmatic Dynamics 365 enhancements that align with organizational strategy.BenefitsImprove your career in one of the largest and fastest growing IT services providers worldwideReceive ongoing support and funding with training and development plansHave a highly competitive benefits and salary packageGet the opportunity to work for leading global companiesWe are committed to respecting human rights and building a better future by helping minds and the environmentWe invest in people and their wellbeingWe create conditions for everyone to thrive.
We do not discriminate based on race, religion, color, sex, age, disability, nationality, sexual orientation, gender identity or expression, or for any other reason coveredIgualdad de Empleo y Política de Acción Afirmativa: Cognizant es un empleador que ofrece igualdad de oportunidades.
Todos los solicitantes calificados recibirán consideración para el empleo sin distinción de sexo, identidad de género, orientación sexual, raza, color, religión, origen nacional, discapacidad, estado de veterano protegido, edad o cualquier otra característica protegida por la ley.
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