EMERGENCY DISPATCH OPERATOR (911 Operator for Jackson County Michigan)
Position Summary
Successful candidate must be willing to work any shift, weekends and holidays (additional 50 cents/hour for 7 pm to 7 am shift). All candidates considered for this position will be expected to complete the screening process which includes: written examination, oral board evaluation, and intensive background investigation. This position reports to the Emergency Dispatch 911 Director. Easily apply by entering your personal contact information and uploading your cover letter and resume.
Position Description
Responsibilities:
Receives calls and dispatches all law enforcement officers, fire departments and emergency medical services in the County. Maintains radio communications with patrol units and searches and provides necessary information to officers. Operates the LEIN computer terminal. Essential function include but are not limited to:
- Operates a Computer Aided Dispatch system and various other related telecommunications equipment. Enters information to computer regarding calls and ensures the correct crossroads and township are entered.
- Determines which emergency unit is closest and operates radio equipment to dispatch appropriate unit[s] by priority and availability. Provides emergency unit with pertinent information for each incident.
- Keeps callers on phone as appropriate to provide status information on incident, provide instructions on medical situation prior to the arrival of emergency medical personnel, deal with threatened suicide, or otherwise assist in an emergency situation.
- Maintains knowledge of the location of city and county roads, streets and limits, hospitals, schools, major public and private buildings, housing areas, road and street construction, detours and other information that may impact emergency vehicle routing.
- Logs the movement of all officers and maintains continual awareness of their location and status. Maintains logs of all calls and assigns complaint numbers to every call.
- Assists departmental and other law enforcement personnel by making telephone calls to obtain information and call utility companies, wreckers, and others.
- Operates a LEIN computer terminal to obtain information on subjects, vehicles, guns and other articles and relays to officers in the field. Confirms validity of warrants or verification of stolen items for officers in field.
- Enters information on personal protection orders, missing persons, stolen items and other incidents to LEIN system. Cancels information upon recovery or court order.
- Answers non-emergency telephone lines and responds to inquiries, directs calls, and takes messages.
- Monitors civil defense equipment and notifies authorities of special statements and/or warnings.
- Enters information on accidents and tickets to CAD system for statistical purposes.
Qualifications:
Education: High school graduation or equivalent with some college level coursework.
Experience: Two to three years of experience in a capacity requiring dealing with the public, preferably in a communications/telephone capacity. Prior data entry or related computer experience. Ability to type 40 wpm.
Other Requirements: Upon employment must complete LEIN operator training, emergency medical training as prescribed, and complete a dispatch course. Completion of SNC training.
Employees having the ability to maintain emotional stability and mental focus under highly stressful, traumatic, and often chaotic conditions is an essential function of this position. 911 Communication Technicians must be capable of calmly and effectively processing emergency calls involving life-threatening situations, including violent crimes, severe accidents, and fatalities. The role requires sustained concentration, rapid decision-making, and clear communication despite exposure to graphic, disturbing, or emotionally intense information. Due to the critical nature of this work, individuals who are unable to manage high-stress environments or who experience significant difficulty remaining composed and functional during crisis situations would not meet the essential qualifications for this position.
Relevant Skills/Specialized Equipment Knowledge:
- Basic office equipment such as telephone, calculator, photocopier, Fax, etc.
- Photographic, audio and video equipment.
- Computer programs including word processing, spreadsheets, database entry and GIS/mapping.
- Ability to use Computer Aided Dispatch system, VHF radio system, computer phone equipment, LEIN network, fire paging system and weather sirens.
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