End User Computing (EUC) Engineer - Contract - Australia (Adelaide, Perth & Brisbane)
End User Computing (EUC) Engineer - Contract - Australia (Adelaide, Perth & Brisbane)
Requirements
Provide end-user level IT support services at the Customer Offices (Adelaide, Perth & Brisbane).
The role focuses on delivering onsite and remote support for end user devices and software, supporting IT activities, and ensuring a high-quality user experience under the supervision of the EUC Lead.
· Desktop and laptop support
· Software installation and configuration
· Remote support tools (e.g., TeamViewer, Remote Desktop, etc.)
· Basic network troubleshooting
· Active Directory (user account management, permissions)
· Device imaging and deployment tools (desirable)
· Strong troubleshooting and problem-solving skills
· Excellent communication and interpersonal skills
· Customer-focused approach with a service-oriented mindset
· Ability to prioritize tasks and manage multiple requests effectively
· Attention to detail and commitment to quality
· Ability to work independently under supervision
· Team collaboration and coordination skills, Adaptability in a dynamic IT environment
· Handle and resolve end-user issues in a timely and professional manner
· Provide end-user services including troubleshooting, guidance, and technical assistance
· Deliver onsite break/fix support for hardware and software issues
· Coordinate with and escalate hardware-related issues to third-party service providers
· Provide remote support to users as required
· Diagnose and resolve laptop and desktop-related issues
· Deploy and install software on user workstations
· Deliver desk side (in-person) support to end users
· Install, configure, and maintain customer-owned end-user devices and software
· Maintain accurate records of incidents, service requests, and resolutions
· Support IS project activities as assigned by the EUC Lead, Ensure adherence to IT policies, procedures, and security standards
· Bachelor’s degree in Information Technology, Computer Science, or a related field (or equivalent practical experience). Relevant IT certifications (e.g., Microsoft, CompTIA A+, ITIL Foundation) are desirable
· 2–4 years of experience in an EUC, desktop support, or IT support role
· Experience providing onsite and remote technical support
· Hands-on experience with:
o Windows operating systems (Windows 10/11)
o Microsoft Office / Microsoft 365 applications
o Hardware troubleshooting (laptops, desktops, peripherals)
· Experience with software deployment and endpoint configuration
· Familiarity with ticketing systems and IT service management processes; experience working with third-party vendors/service providers
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