Senior Forward Deployed Engineer (Implementation, Data Migration)

Zenskar (Raipur, AS, India) Follow 4 hours ago

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Role & Responsibilities

You will be responsible for leading end-to-end onboarding and configuration for large and complex customers.

Customer Implementation & Onboarding

Own the technical implementation for enterprise and high-complexity customer onboardings from kickoff to go-live
Partner closely with Account Managers to translate sales commitments into feasible technical execution
Work directly with customer stakeholders to understand billing models, data structures, and integration requirements
Design onboarding plans, sequencing workstreams, and proactively identify risks and dependencies
Configure customer accounts, billing rules, contracts, and pricing models based on customer requirements
Validate data accuracy and reconcile billing calculations with customer expectations

Build Onboarding Automation

Design and develop reusable Python frameworks and tooling for common enterprise onboarding patterns
Build robust data validation, reconciliation, and quality checks to catch issues early
Create configuration templates and automation for complex billing setups
Develop internal tools and dashboards to track onboarding progress and implementation health
Document best practices and build playbooks to scale enterprise onboarding

Data Migration & Integration

Lead large-scale data migrations from legacy systems (Stripe, Chargebee, Zuora, spreadsheets, custom sources)
Design idempotent migration scripts that can be safely re-run and audited
Handle complex data transformations including multi-entity, multi-currency, historical backfills, and aggregations
Extract data via APIs, database exports, and CSVs; transform and validate it to match Zenskar’s schema
Create reconciliation reports to verify migration accuracy and billing correctness

Customer Success & AM Partnership

Act as the primary technical point of contact during enterprise onboarding and go-live
Work closely with Account Managers and Customer Success to manage scope, timelines, and expectations
Troubleshoot complex customer integration and API issues
Provide technical guidance on best practices for billing design and usage ingestion
Escalate recurring product gaps and implementation risks to Product and Engineering

Continuous Improvement

Identify patterns across enterprise onboardings and build automation to eliminate manual work
Improve internal tooling, documentation, and onboarding playbooks
Contribute to improving API documentation and customer-facing technical guides
Mentor junior Implementation Engineers and raise the quality bar of onboarding delivery
Share learnings with Product to improve self-serve and enterprise readiness

Ideal Candidate

Strong Forward Deployed Engineer / Implementation Engineer / Solutions Engineer / Customer-Facing Engineering profiles from B2B SaaS Product Companies
Mandatory (Experience 1) - Must have 4+ years of overall experience in Implementation Engineering, Solutions Engineering, Technical Consulting, Forward Deployed Engineering, or Customer-Facing Engineering roles.
Mandatory (Experience 2) - Must have owned end-to-end customer technical implementations/onboardings for enterprise or high-complexity B2B SaaS customers.
Mandatory (Experience 3) - Must have strong hands-on Python development experience with production-grade work in: Data Migration, ETL Pipelines, Automation Frameworks, Data Transformation, Validation & Reconciliation
Mandatory (Experience 4) - Must have hands-on experience working with: REST APIs, Webhooks, JSON, System Integrations
Mandatory (Experience 5) - Must possess strong SQL skills with experience working on relational databases. (PostgreSQL experience is highly preferred.)
Mandatory (Experience 6) - Must have experience handling CSV Data Processing, Data Cleaning, Data Validation, Data reconciliation, and Legacy System Migrations
Mandatory (Experience 7) - Must have experience working directly with customers during onboarding, implementation, integration, or solution deployment phases.
Mandatory (Experience 8) - Must have partnered closely with Sales, Account Managers, Customer Success, or Business teams to deliver customer implementation
Mandatory (Domain) - Candidate must come from a B2B SaaS Company environment
Preferred (Experience 1) - Experience implementing ERP, Billing, Finance, Revenue, or Subscription Management platforms

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