Description
Ria Money Transfer, a business segment of Euronet Worldwide, Inc. (NASDAQ: EEFT), delivers innovative financial services including fast, secure, and affordable global money transfers to millions of customers along with currency exchange, mobile top-up, bill payment and check cashing services, offering a reliable omnichannel experience. With over 600,000 locations in nearly 200 countries and territories, our purpose remains to open ways for a better everyday life.
We believe we can create a world in which people are empowered to build the life they dream of, no matter who they are or where they are. One customer, one family, one community at a time.
ABOUT THIS ROLE
The Digital Fraud Manager will be responsible for leading and overseeing the operations of the Digital Fraud Department, ensuring the effective prevention, detection, and mitigation of fraudulent activities within digital channels. This role requires a strong background in fraud risk management, particularly in Card Not Present (CNP), ACH risks, and e-commerce/digital payment environments.
The Manager will provide strategic direction, manage day-to-day team performance, collaborate with cross-functional areas, and implement fraud prevention best practices while maintaining the highest standards of customer service, integrity, and compliance.
ROLES & RESPONSIBILITIES
- Lead and manage the Digital Fraud team, ensuring operational excellence in fraud detection and prevention.
- Develop, implement, and continuously improve fraud prevention policies, procedures, and controls.
- Monitor fraud trends, emerging threats, and industry developments to proactively adapt strategies and minimize risks.
- Oversee the review and analysis of suspicious or high-risk transactions, ensuring timely decisions that balance fraud prevention with customer experience.
- Provide guidance and escalation support to analysts on complex fraud investigations.
- Partner with internal stakeholders (Compliance, Risk, IT, Operations, and Customer Service) to strengthen fraud prevention strategies across the organization.
- Analyze fraud losses, identify root causes, and design solutions to reduce false positives and prevent recurrence.
- Prepare regular reports and dashboards on fraud trends, performance metrics, and operational efficiency for senior management.
- Ensure team members are trained, coached, and developed to perform at the highest level, fostering a culture of accountability and continuous improvement.
- Represent the Fraud Department in internal and external meetings, audits, and regulatory reviews when required.
- Collaborate with technology teams to evaluate and implement fraud detection tools and systems.
- Provide feedback and recommendations on improvements to digital platforms and processes to reduce exposure to fraud risks.
- Ensure compliance with company policies, legal standards, and regulatory requirements in all fraud management practices.
- Perform other strategic or managerial tasks as assigned based on business needs.
- Bachelor's degree in Finance, Business, Risk Management, or related field (Master's preferred).
- Proven experience (5+ years) in fraud risk management, preferably in digital payments, financial services, or e-commerce.
- Strong understanding of CNP and ACH fraud risks, fraud prevention tools, and investigative methodologies.
- Demonstrated leadership experience managing fraud teams or risk operations.
- Analytical mindset with the ability to interpret complex data and translate insights into actionable strategies.
- Excellent communication and stakeholder management skills.
- Strong decision-making skills with the ability to balance risk and customer experience.
- Familiarity with fraud detection technologies, CRM tools, and case management systems.
- Fluent in English (additional languages a plus).
PERKS & BENEFITS
- Competitive salary
- 1 month of Aguinaldo (Christmas bonus)
- 15 days' vacation
- Life insurance
- Food vouchers
- Work-life Balance
- Growth Opportunities
Ria Money Transfer is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
The position responsibilities outlined above are intended to define the general contents and requirements to perform this job. It is not to be taken as a complete statement of responsibilities or requirements. This job description does not restrict the Company's right to assign or reassign duties and responsibilities to this job as needed.
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Ria Money Transfer, a business segment of Euronet Worldwide, Inc. (NASDAQ: EEFT), delivers innovative financial services including fast, secure, and affordable global money transfers to millions of customers along with currency exchange, mobile top-up, bill payment and check cashing services, offering a reliable omnichannel experience. With over 600,000 locations in nearly 200 countries and territories, our purpose remains to open ways for a better everyday life.
We believe we can create a world in which people are empowered to build the life they dream of, no matter who they are or where they are. One customer, one family, one community at a time.
ABOUT THIS ROLE
The Digital Fraud Manager will be responsible for leading and overseeing the operations of the Digital Fraud Department, ensuring the effective prevention, detection, and mitigation of fraudulent activities within digital channels. This role requires a strong background in fraud risk management, particularly in Card Not Present (CNP), ACH risks, and e-commerce/digital payment environments.
The Manager will provide strategic direction, manage day-to-day team performance, collaborate with cross-functional areas, and implement fraud prevention best practices while maintaining the highest standards of customer service, integrity, and compliance.
ROLES & RESPONSIBILITIES
- Lead and manage the Digital Fraud team, ensuring operational excellence in fraud detection and prevention.
- Develop, implement, and continuously improve fraud prevention policies, procedures, and controls.
- Monitor fraud trends, emerging threats, and industry developments to proactively adapt strategies and minimize risks.
- Oversee the review and analysis of suspicious or high-risk transactions, ensuring timely decisions that balance fraud prevention with customer experience.
- Provide guidance and escalation support to analysts on complex fraud investigations.
- Partner with internal stakeholders (Compliance, Risk, IT, Operations, and Customer Service) to strengthen fraud prevention strategies across the organization.
- Analyze fraud losses, identify root causes, and design solutions to reduce false positives and prevent recurrence.
- Prepare regular reports and dashboards on fraud trends, performance metrics, and operational efficiency for senior management.
- Ensure team members are trained, coached, and developed to perform at the highest level, fostering a culture of accountability and continuous improvement.
- Represent the Fraud Department in internal and external meetings, audits, and regulatory reviews when required.
- Collaborate with technology teams to evaluate and implement fraud detection tools and systems.
- Provide feedback and recommendations on improvements to digital platforms and processes to reduce exposure to fraud risks.
- Ensure compliance with company policies, legal standards, and regulatory requirements in all fraud management practices.
- Perform other strategic or managerial tasks as assigned based on business needs.
- Bachelor's degree in Finance, Business, Risk Management, or related field (Master's preferred).
- Proven experience (5+ years) in fraud risk management, preferably in digital payments, financial services, or e-commerce.
- Strong understanding of CNP and ACH fraud risks, fraud prevention tools, and investigative methodologies.
- Demonstrated leadership experience managing fraud teams or risk operations.
- Analytical mindset with the ability to interpret complex data and translate insights into actionable strategies.
- Excellent communication and stakeholder management skills.
- Strong decision-making skills with the ability to balance risk and customer experience.
- Familiarity with fraud detection technologies, CRM tools, and case management systems.
- Fluent in English (additional languages a plus).
PERKS & BENEFITS
- Competitive salary
- 1 month of Aguinaldo (Christmas bonus)
- 15 days' vacation
- Life insurance
- Food vouchers
- Work-life Balance
- Growth Opportunities
Ria Money Transfer is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
The position responsibilities outlined above are intended to define the general contents and requirements to perform this job. It is not to be taken as a complete statement of responsibilities or requirements. This job description does not restrict the Company's right to assign or reassign duties and responsibilities to this job as needed.
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